:root{--bg: #f4f6f9;--panel: #ffffff;--ink: #1f2937;--muted: #6b7280;--line: #e5e7eb;--brand: #ea5b23;--brand-2: #f2792f;--slate: #3d4a58;--danger: #dc2626;--warn: #d97706;--ok: #16a34a;--shadow: 0 1px 3px rgba(0, 0, 0, .08)}*{box-sizing:border-box}body{margin:0;font-family:system-ui,-apple-system,Segoe UI,Roboto,sans-serif;background:var(--bg);color:var(--ink);font-size:14px}button{font-family:inherit;cursor:pointer}a{color:var(--brand)}.app{display:flex;min-height:100vh}.sidebar{width:240px;background:var(--slate);color:#e5e7eb;padding:16px 0;flex-shrink:0}.sidebar .brand{display:flex;align-items:center;gap:10px;font-weight:700;font-size:14px;padding:4px 16px 18px;color:#fff;line-height:1.3;border-bottom:1px solid rgba(255,255,255,.1);margin-bottom:10px}.sidebar .brand img{width:40px;height:40px;object-fit:contain;background:#fff;border-radius:8px;padding:3px}.sidebar nav a{display:flex;align-items:center;gap:10px;padding:11px 20px;color:#cbd5e1;text-decoration:none;font-size:14px;border-left:3px solid transparent}.sidebar nav .nav-group{display:flex;align-items:center;justify-content:space-between;gap:6px;width:calc(100% - 24px);background:none;border:0;font-family:inherit;cursor:pointer;text-align:left;color:#94a3b8;font-size:11px;font-weight:700;letter-spacing:.07em;margin:14px 12px 4px;text-transform:uppercase}.sidebar nav .nav-group:hover{color:#e2e8f0}.sidebar nav svg.flip{transform:rotate(180deg)}.sidebar nav .nav-caret{display:inline-flex;align-items:center;margin-left:auto;padding:2px;border-radius:4px;color:#94a3b8}.sidebar nav a .nav-badge+.nav-caret{margin-left:4px}.sidebar nav .nav-caret:hover{background:#ffffff1f;color:#fff}.sidebar nav a:hover{background:#ffffff0f}.sidebar nav a.active{background:#ffffff1a;color:#fff;border-left-color:var(--brand)}.sidebar nav a .nav-badge{margin-left:auto;background:var(--danger);color:#fff;font-size:11px;font-weight:700;min-width:20px;text-align:center;border-radius:999px;padding:1px 6px}.sidebar nav a.nav-submenu{position:relative;padding-left:34px;font-size:14px}.sidebar nav a.nav-submenu:before{content:"";position:absolute;left:20px;top:0;bottom:0;width:1px;background:#ffffff29}.sidebar nav a.nav-submenu:after{content:"";position:absolute;left:17px;top:50%;margin-top:-3.5px;width:7px;height:7px;border-radius:50%;background:var(--slate);border:1px solid rgba(255,255,255,.45)}.sidebar nav a.nav-submenu.active:after{border-color:var(--brand);background:var(--brand)}.sidebar{display:flex;flex-direction:column}.sidebar nav{flex:1;overflow-y:auto}.sidebar .me{display:flex;align-items:center;gap:10px;padding:12px 16px;border-top:1px solid rgba(255,255,255,.1);color:#e5e7eb}.sidebar .me .nm{font-size:13px;font-weight:600;color:#fff}.main{flex:1;display:flex;flex-direction:column;min-width:0}.topbar{height:56px;background:var(--panel);border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:space-between;padding:0 24px;gap:10px}.topbar .title{font-weight:600;font-size:16px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.content{padding:24px}.hamburger{display:none;background:none;border:none;color:var(--slate);padding:6px;border-radius:8px;align-items:center}.hamburger:hover{background:#f1f5f9}.drawer-close{display:none;background:none;border:none;color:#cbd5e1;margin-left:auto;padding:4px}.overlay{display:none;position:fixed;top:0;right:0;bottom:0;left:0;background:#00000073;z-index:40}@media (max-width: 768px){.sidebar{position:fixed;top:0;left:0;bottom:0;z-index:50;transform:translate(-100%);transition:transform .25s ease;box-shadow:2px 0 16px #0000004d}.sidebar.open{transform:translate(0)}.overlay{display:block}.hamburger,.drawer-close{display:inline-flex}.content{padding:14px}.topbar{padding:0 14px}.user-info,.logout-text{display:none}.grid-2{grid-template-columns:1fr}.kpi-grid{grid-template-columns:repeat(auto-fill,minmax(140px,1fr))}.filters{gap:8px}.field{flex:1 1 45%}.field input,.field select{min-width:0;width:100%}.login-box{width:100%;max-width:360px;margin:0 16px}.panel{padding:14px}}.kpi-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(180px,1fr));gap:14px}.kpi{background:var(--panel);border:1px solid var(--line);border-radius:10px;padding:16px;box-shadow:var(--shadow)}.kpi .label{color:var(--muted);font-size:13px}.kpi .value{font-size:28px;font-weight:700;margin-top:6px}.kpi.warn .value{color:var(--warn)}.kpi.danger .value{color:var(--danger)}.kpi.ok .value{color:var(--ok)}.panel{background:var(--panel);border:1px solid var(--line);border-radius:10px;padding:18px;box-shadow:var(--shadow);margin-top:20px}.panel h3{margin:0 0 14px;font-size:15px}.grid-2{display:grid;grid-template-columns:1fr 1fr;gap:20px}@media (max-width: 900px){.grid-2{grid-template-columns:1fr}}.filters{display:flex;gap:10px;flex-wrap:wrap;align-items:end}.field label{display:block;font-size:12px;color:var(--muted);margin-bottom:4px}.field input,.field select,.field textarea{padding:8px 10px;border:1px solid var(--line);border-radius:8px;font-size:14px;min-width:150px;font-family:inherit}.btn{padding:9px 16px;border:none;border-radius:8px;background:var(--brand);color:#fff;font-weight:600}.btn:hover{background:#d24e18}.btn.secondary{background:#fff;color:var(--brand);border:1px solid var(--brand)}.btn.small{padding:5px 10px;font-size:13px}.btn:disabled{opacity:.5;cursor:not-allowed}table{width:100%;border-collapse:collapse;font-size:13px}th,td{text-align:left;padding:9px 10px;border-bottom:1px solid var(--line);white-space:nowrap}th{color:var(--muted);font-weight:600;background:#fafafa;position:sticky;top:0}.table-wrap{overflow-x:auto;max-height:65vh;overflow-y:auto}.badge{padding:2px 8px;border-radius:999px;font-size:12px;font-weight:600}.badge.err{background:#fee2e2;color:var(--danger)}.badge.warn{background:#fef3c7;color:var(--warn)}.badge.ok{background:#dcfce7;color:var(--ok)}.badge.mute{background:#f3f4f6;color:var(--muted)}.login-wrap{min-height:100vh;display:grid;place-items:center;background:linear-gradient(135deg,var(--slate) 0%,#2b3540 100%)}.login-box{background:#fff;padding:32px;border-radius:14px;width:360px;box-shadow:0 10px 40px #0000004d;text-align:center}.login-box img.logo{width:84px;height:84px;object-fit:contain;margin-bottom:12px}.login-box h1{font-size:17px;margin:0 0 4px}.login-box input{text-align:left}.login-box p{color:var(--muted);margin:0 0 20px;font-size:13px}.login-box input{width:100%;padding:11px;border:1px solid var(--line);border-radius:8px;margin-bottom:12px;font-size:14px}.login-box .btn{width:100%}.error{color:var(--danger);font-size:13px;margin-top:8px}.hint{color:var(--muted);font-size:12px}.zbs-page{max-width:1240px}.zbs-hero{display:flex;align-items:flex-end;justify-content:space-between;gap:20px;margin-bottom:24px}.zbs-eyebrow{display:flex;align-items:center;gap:6px;color:var(--brand);font-size:12px;font-weight:700;text-transform:uppercase;letter-spacing:.06em}.zbs-hero h2{margin:5px 0 6px;font-size:25px;letter-spacing:-.02em}.zbs-hero p,.zbs-section-head p{margin:0;color:var(--muted);line-height:1.5}.zbs-sync{display:inline-flex;align-items:center;gap:8px;white-space:nowrap}.zbs-spin{animation:zbs-rotate 1s linear infinite}@keyframes zbs-rotate{to{transform:rotate(360deg)}}.zbs-section{margin:22px 0}.zbs-section-head{display:flex;justify-content:space-between;align-items:flex-start;gap:14px;margin-bottom:12px}.zbs-section-head h3{margin:0 0 4px;font-size:16px}.zbs-progress{border-radius:999px;background:#fff0e9;color:#a53d16;padding:5px 9px;font-size:12px;font-weight:700;white-space:nowrap}.zbs-flow-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(340px,1fr));gap:14px}.zbs-flow-card{background:var(--panel);border:1px solid var(--line);border-radius:12px;padding:16px;box-shadow:var(--shadow)}.zbs-flow-card.is-mapped{border-color:#b9e5c5}.zbs-flow-top{display:flex;align-items:center;gap:10px}.zbs-flow-top>div:nth-child(2){min-width:0;flex:1}.zbs-flow-icon{width:38px;height:38px;display:grid;place-items:center;border-radius:10px;background:#fff0e9;color:var(--brand)}.zbs-flow-card.is-mapped .zbs-flow-icon{background:#dcfce7;color:var(--ok)}.zbs-flow-top h4{margin:0 0 3px;font-size:15px}.zbs-flow-top code,.zbs-code{color:#9a401d;font-size:11px}.zbs-flow-description{color:var(--muted);font-size:13px;line-height:1.5;min-height:40px;margin:12px 0}.zbs-select-label{display:block;color:var(--muted);font-size:12px;font-weight:600}.zbs-select-label select{display:block;width:100%;min-width:0;margin-top:5px;background:#fff}.zbs-mapped-template{display:flex;align-items:center;gap:7px;margin-top:9px;color:#137333;font-size:12px}.zbs-mapped-template span{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.zbs-mapped-template .link{margin-left:auto;padding:0;color:var(--muted);font-size:12px;font-weight:500}.zbs-variables{margin-top:13px;border-top:1px solid var(--line)}.zbs-variables summary{display:flex;align-items:center;justify-content:space-between;padding-top:11px;color:var(--brand);font-size:12px;font-weight:700;cursor:pointer;list-style:none}.zbs-variables summary::-webkit-details-marker{display:none}.zbs-variables[open] summary svg{transform:rotate(180deg)}.zbs-variable-list{padding-top:10px}.zbs-variable{padding:8px 0;border-top:1px solid #f0f2f4}.zbs-variable:first-child{border-top:0}.zbs-variable>div{display:flex;gap:7px;align-items:center}.zbs-variable code{font-size:12px;color:#9a401d}.zbs-required{color:var(--danger);font-size:10px;font-weight:700;text-transform:uppercase}.zbs-variable strong{display:block;font-size:12px;margin-top:3px}.zbs-variable p{margin:2px 0 0;color:var(--muted);font-size:11px;line-height:1.4}.zbs-inventory{margin-top:28px}.zbs-template-list{border-top:1px solid var(--line)}.zbs-template-row{display:grid;grid-template-columns:minmax(220px,1fr) minmax(150px,.55fr) auto;align-items:center;gap:14px;padding:13px 0;border-bottom:1px solid var(--line)}.zbs-template-row.is-stale{opacity:.62}.zbs-template-name{font-weight:700;font-size:14px}.zbs-template-meta{display:flex;gap:5px;margin-top:4px;color:var(--muted);font-size:11px;align-items:center;flex-wrap:wrap}.zbs-template-meta code{font-size:11px}.zbs-template-state{display:flex;align-items:flex-start;flex-direction:column;gap:5px}.zbs-template-actions{display:flex;justify-content:flex-end;gap:6px;flex-wrap:wrap}.btn.link{background:transparent;color:var(--brand);border:none}.btn.link:hover{background:#fff0e9}.zbs-stale{grid-column:1 / -1;display:flex;align-items:center;gap:5px;color:var(--warn);font-size:12px;margin-top:-7px}.zbs-detail{margin-top:16px}.zbs-detail .btn{display:inline-flex;align-items:center;gap:6px}.zbs-detail-title{display:flex;align-items:center;gap:8px;margin-bottom:12px}.zbs-param-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(170px,1fr));gap:8px}.zbs-param{border:1px solid var(--line);border-radius:8px;padding:10px;display:flex;flex-direction:column;gap:4px}.zbs-param code{color:#9a401d;font-size:12px}.zbs-param span,.zbs-param small{color:var(--muted);font-size:11px}@media (max-width: 760px){.zbs-hero{align-items:stretch;flex-direction:column}.zbs-sync{justify-content:center}.zbs-section-head{flex-direction:column;gap:7px}.zbs-template-row{grid-template-columns:1fr;gap:9px}.zbs-template-actions{justify-content:flex-start}.zbs-flow-grid{grid-template-columns:1fr}}.upload-box{border:2px dashed var(--line);border-radius:10px;padding:28px;text-align:center;color:var(--muted)}.warn-list{max-height:240px;overflow-y:auto;font-size:13px}.warn-list div{padding:6px 0;border-bottom:1px solid var(--line)}.empty{text-align:center;color:var(--muted);padding:40px}.spin{color:var(--muted);padding:20px}.cov-table{width:100%;border-collapse:collapse;font-size:13px}.cov-table th,.cov-table td{padding:8px 10px;border-bottom:1px solid var(--line)}.cov-table th{text-align:left;color:var(--muted);font-weight:600}.cov-bar{position:relative;height:20px;background:#f1f5f9;border-radius:4px;overflow:hidden}.cov-fill{position:absolute;left:0;top:0;bottom:0;border-radius:4px;min-width:2px}.cov-pct{position:absolute;right:8px;top:0;line-height:20px;font-size:12px;font-weight:600;color:#0f172a}.ksk-hero{display:flex;align-items:baseline;gap:10px;flex-wrap:wrap}.ksk-hero .n{font-size:32px;font-weight:700;line-height:1;font-variant-numeric:tabular-nums}.ksk-steps{display:flex;align-items:stretch;gap:6px;flex-wrap:wrap;margin-top:14px}.ksk-step{flex:1 1 120px;min-width:108px;padding:10px 12px 0;border:1px solid var(--line);border-radius:10px;background:#fff}.ksk-step .lbl{font-size:12px;color:var(--muted);line-height:1.35;min-height:32px}.ksk-step .n{font-size:20px;font-weight:700;margin-top:2px;font-variant-numeric:tabular-nums}.ksk-step .share{font-size:11px;color:var(--muted);font-variant-numeric:tabular-nums}.ksk-step .rail{height:3px;background:#eef1f5;border-radius:2px;margin:8px -12px 0}.ksk-step .rail i{display:block;height:3px;border-radius:2px;background:var(--slate)}.ksk-step.bad .n{color:#d03b3b}.ksk-step.bad .rail i{background:#d03b3b}.ksk-step.aside{margin-left:14px}.ksk-callout{display:flex;align-items:center;gap:16px;flex-wrap:wrap;margin-top:18px}.ksk-stack{display:flex;gap:2px;height:22px;margin-top:4px}.ksk-stack span{display:flex;align-items:center;justify-content:center;min-width:2px;font-size:11px;font-weight:600;color:#fff;overflow:hidden}.ksk-stack span:first-child{border-radius:6px 0 0 6px}.ksk-stack span:last-child{border-radius:0 6px 6px 0}.ksk-legend{display:flex;flex-wrap:wrap;gap:14px;margin-top:8px;font-size:12px;color:var(--muted)}.ksk-legend i{width:10px;height:10px;border-radius:3px;display:inline-block;margin-right:6px}.ksk-legend b{color:var(--ink);font-variant-numeric:tabular-nums}.ksk-table td.num,.ksk-table th.num{text-align:right;font-variant-numeric:tabular-nums}.ksk-table .bar{display:flex;align-items:center;gap:8px}.ksk-table .bar .rail{flex:1;height:6px;background:#eef1f5;border-radius:3px;min-width:60px}.ksk-table .bar .rail i{display:block;height:6px;border-radius:3px;background:var(--brand)}.ksk-table .bar .pct{width:46px;text-align:right;font-size:12px;font-variant-numeric:tabular-nums}.ksk-more{background:none;border:none;color:var(--brand);font-size:13px;font-weight:600;padding:8px 0 0}.seg-card{cursor:pointer;transition:border-color .12s,box-shadow .12s,transform .12s}.seg-card:hover{border-color:var(--brand);transform:translateY(-1px)}.seg-card.on{border-color:var(--brand);box-shadow:0 0 0 2px #e6581d26}.notice{display:flex;gap:10px;align-items:flex-start;font-size:13px;line-height:1.5;background:#fef3c7;color:#78350f;border:1px solid #fcd34d;border-radius:8px;padding:12px 14px}.rule-card{border-left:3px solid var(--brand)}.rule-head{display:flex;gap:10px;align-items:center;flex-wrap:wrap;margin-bottom:14px}.rule-name{flex:1;min-width:200px;padding:9px 11px;font-size:15px;font-weight:600;border:1px solid var(--line);border-radius:8px}.rule-code{width:110px;padding:9px 11px;font-size:13px;font-weight:600;letter-spacing:.5px;border:1px solid var(--line);border-radius:8px;text-transform:uppercase}.rule-name:focus,.rule-code:focus{outline:none;border-color:var(--brand)}.rule-toggle{display:flex;align-items:center;gap:6px;font-size:13px;color:var(--muted);white-space:nowrap}.icon-btn{background:none;border:1px solid var(--line);border-radius:8px;padding:7px;color:var(--muted);cursor:pointer;line-height:0}.icon-btn:hover{background:#f1f5f9}.icon-btn.danger:hover{background:#fee2e2;color:var(--danger);border-color:#fca5a5}.rule-cond-block{background:#f8fafc;border:1px solid var(--line);border-radius:8px;padding:12px 14px}.cond-lead{font-size:13px;color:#334155;margin-bottom:10px}.cond-lead select{padding:3px 6px;border:1px solid var(--line);border-radius:6px;font-weight:600}.cond-row{display:flex;gap:8px;align-items:center;flex-wrap:wrap;margin-bottom:8px}.cond-row select,.cond-row input{padding:7px 9px;border:1px solid var(--line);border-radius:7px;font-size:13px;background:#fff}.cond-row input{width:110px}.cond-sep{font-size:13px;color:var(--muted)}.cond-unit{font-size:12px;color:var(--muted)}.rule-then{display:flex;gap:16px;flex-wrap:wrap;margin-top:14px}.rule-then .field input,.rule-then .field select{min-width:150px}.modal-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:#0f172a80;z-index:60;display:flex;align-items:center;justify-content:center;padding:16px}.modal-box{background:var(--panel);border-radius:12px;box-shadow:0 10px 40px #0000004d;padding:22px;width:100%;max-width:420px;max-height:85vh;overflow-y:auto}.modal-box h3{margin:0 0 4px;font-size:15px}.modal-box .field,.modal-box .field select,.modal-box .field input,.modal-box .field textarea{width:100%}.pulse-dot{width:10px;height:10px;border-radius:50%;background:var(--warn);display:inline-block;flex:none;animation:pulse-dot 1.1s ease-in-out infinite}@keyframes pulse-dot{0%,to{opacity:.3;transform:scale(.85)}50%{opacity:1;transform:scale(1.15)}}.inbox{display:grid;grid-template-columns:340px minmax(0,1fr) 320px;gap:14px;height:calc(100vh - 150px);min-height:420px}.inbox.no-profile{grid-template-columns:340px minmax(0,1fr)}.inbox-list,.inbox-pane,.inbox-side{background:#fff;border:1px solid var(--line);border-radius:12px;display:flex;flex-direction:column;overflow:hidden}.avatar{border-radius:50%;display:flex;align-items:center;justify-content:center;color:#fff;font-weight:700;flex:0 0 auto;-webkit-user-select:none;user-select:none;width:40px;height:40px;font-size:14px}img.avatar{object-fit:cover;background:#e2e8f0}.avatar.sm{width:26px;height:26px;font-size:10px}.avatar.lg{width:60px;height:60px;font-size:21px}.inbox-list-head{padding:10px;border-bottom:1px solid var(--line)}.inbox-search{position:relative;display:flex;align-items:center}.inbox-search svg{position:absolute;left:10px;color:var(--muted);pointer-events:none}.inbox-search input{width:100%;padding:9px 10px 9px 32px;border:1px solid var(--line);border-radius:999px;background:#f8fafc;font:inherit}.inbox-search input:focus{outline:none;border-color:var(--brand);background:#fff}.inbox-chips{display:flex;flex-wrap:wrap;gap:6px;margin-top:8px}.chip{padding:3px 9px;border-radius:999px;font-size:12px;cursor:pointer;background:#f3f4f6;color:var(--muted);border:1px solid transparent}.chip.on{background:#fff;color:var(--brand);border-color:var(--brand);font-weight:600}.inbox-scroll{overflow-y:auto;flex:1}.inbox-item{display:flex;gap:10px;align-items:flex-start;padding:10px 12px;border-bottom:1px solid #f1f5f9;cursor:pointer;border-left:3px solid transparent}.inbox-item:hover{background:#fafafa}.inbox-item.on{background:#fff7ed;border-left-color:var(--brand)}.inbox-item-body{flex:1;min-width:0}.inbox-item-top{display:flex;align-items:baseline;justify-content:space-between;gap:8px}.inbox-item-name{font-weight:600;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.inbox-item-time{font-size:11px;color:var(--muted);white-space:nowrap;flex:0 0 auto}.inbox-item-sub{font-size:13px;color:#64748b;margin-top:2px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.inbox-item-foot{display:flex;align-items:center;gap:6px;margin-top:4px;flex-wrap:wrap;padding-right:4px}.inbox-item-foot .badge{white-space:nowrap;flex:0 0 auto}.inbox-item-foot .unread-count,.inbox-item-foot .unread-dot{margin-left:auto}.unread-dot{width:9px;height:9px;border-radius:50%;background:var(--danger);flex:0 0 auto}.unread-count{min-width:18px;height:18px;padding:0 5px;border-radius:9px;background:var(--danger);color:#fff;font-size:11px;font-weight:700;line-height:18px;text-align:center;flex:0 0 auto}.inbox-item-top.unread .inbox-item-name{font-weight:800}.inbox-tabs{display:flex;align-items:center;gap:4px;border-bottom:1px solid var(--line);margin-bottom:8px;overflow-x:auto;scrollbar-width:none}.inbox-tabs::-webkit-scrollbar{display:none}.inbox-tab{white-space:nowrap;flex:0 0 auto}.inbox-tab{display:flex;align-items:center;gap:6px;padding:7px 10px;border:0;background:none;cursor:pointer;color:var(--muted);font-size:13px;font-weight:600;border-bottom:2px solid transparent;margin-bottom:-1px}.inbox-tab.on{color:var(--ink);border-bottom-color:var(--brand)}.inbox-tab-count{min-width:18px;padding:0 5px;border-radius:9px;background:var(--danger);color:#fff;font-size:11px;font-weight:700;line-height:18px;text-align:center}.link-manual{display:flex;align-items:center;gap:8px;flex-wrap:wrap;padding:8px 14px;border-bottom:1px solid var(--line);background:#f8fafc}.link-manual input{flex:1;min-width:220px;padding:6px 9px;border:1px solid var(--line);border-radius:6px;font-size:13px}.notice-ok{margin-top:8px;padding:9px 12px;border-radius:8px;cursor:pointer;background:#ecfdf5;border:1px solid #a7f3d0;color:#065f46;font-size:13px}.unknown-bar{display:flex;align-items:center;gap:8px;width:100%;padding:9px 12px;border:0;border-bottom:1px solid var(--line);background:#fff7ed;color:var(--ink);font-size:13px;font-weight:600;cursor:pointer;text-align:left}.unknown-bar:hover{background:#ffedd5}.unknown-bar.open{position:sticky;top:0;z-index:1}.unknown-bar-caret{color:var(--muted);font-size:11px}.unknown-bar-count{min-width:20px;padding:0 6px;border-radius:10px;background:var(--warn);color:#fff;font-size:11px;font-weight:700;line-height:18px;text-align:center}.lead-item{border-bottom:1px solid var(--line)}.lead-main{padding:10px 12px;cursor:pointer}.lead-main:hover{background:var(--bg-soft, #f8fafc)}.lead-top{display:flex;align-items:center;gap:8px;margin-bottom:6px}.lead-quote{font-size:13px;color:var(--ink);margin-bottom:4px;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}.lead-action{display:flex;align-items:center;justify-content:space-between;gap:10px;padding:8px 12px;background:#f0fdf4;border-top:1px dashed var(--line)}.live-dot{width:7px;height:7px;border-radius:50%;margin-left:auto;margin-right:4px;background:var(--muted);flex:0 0 auto}.live-dot.on{background:var(--ok)}.inbox-head{display:flex;align-items:center;gap:12px;padding:10px 14px;border-bottom:1px solid var(--line);flex-wrap:wrap}.inbox-head-id{min-width:0;flex:1}.inbox-head-id .nm{font-weight:700;font-size:16px;display:flex;align-items:center;gap:8px}.inbox-window{display:flex;align-items:center;gap:10px;flex-wrap:wrap;padding:8px 14px;border-bottom:1px solid var(--line);background:#fafafa}.inbox-window.locked{background:#fef2f2;border-bottom-color:#fecaca}.inbox-thread{flex:1;overflow-y:auto;padding:16px 14px;display:flex;flex-direction:column;gap:10px;background:#f8fafc}.day-sep{display:flex;justify-content:center;margin:4px 0}.day-sep span{background:#e2e8f0;color:#475569;font-size:11px;font-weight:600;padding:3px 12px;border-radius:999px}.msg{display:flex;align-items:flex-end;gap:8px;max-width:78%}.msg.out{flex-direction:row-reverse;align-self:flex-end}.bubble{padding:8px 12px;font-size:14px;word-break:break-word;line-height:1.45;box-shadow:0 1px 1px #0f172a0d}.bubble.in{background:#fff;border:1px solid var(--line);border-radius:14px 14px 14px 4px}.bubble.out{background:#fff1e8;border:1px solid #fcd9c4;border-radius:14px 14px 4px}.bubble .meta{font-size:11px;color:var(--muted);margin-top:3px}.inbox-composer{padding:10px 12px 12px;border-top:1px solid var(--line)}.composer-box{border:1px solid var(--line);border-radius:14px;background:#fff;display:flex;flex-direction:column;padding:4px 4px 4px 0}.composer-box:focus-within{border-color:var(--brand)}.composer-box.locked{background:#f3f4f6;border-color:#e5e7eb}.composer-box textarea{border:none;background:none;resize:none;padding:10px 12px;font:inherit;outline:none;width:100%}.composer-box textarea:disabled{color:var(--muted)}.composer-actions{display:flex;align-items:center;justify-content:flex-end;gap:8px;padding:0 6px 2px}.inbox-side-head{display:flex;align-items:center;justify-content:space-between;padding:12px 14px;border-bottom:1px solid var(--line)}.inbox-side-head h3{margin:0;font-size:15px}.inbox-side-scroll{overflow-y:auto;flex:1;padding:14px}.pf-id{display:flex;gap:12px;align-items:center;margin-bottom:14px}.pf-id .nm{font-weight:700;font-size:16px}.pf-tabs{display:flex;gap:4px;border-bottom:1px solid var(--line);margin:0 -14px 12px;padding:0 14px}.pf-tab{background:none;border:none;padding:8px 10px;font:inherit;font-size:13px;color:var(--muted);border-bottom:2px solid transparent;margin-bottom:-1px}.pf-tab.on{color:var(--brand);border-bottom-color:var(--brand);font-weight:600}.pf-sec{margin-bottom:18px}.pf-sec h4{margin:0 0 8px;font-size:13px;font-weight:700}.pf-row{display:flex;justify-content:space-between;gap:12px;font-size:13px;padding:4px 0}.pf-row .k{color:var(--muted);flex:0 0 auto}.pf-row .v{text-align:right;word-break:break-word}@media (max-width: 1180px){.inbox,.inbox.no-profile{grid-template-columns:320px minmax(0,1fr)}.inbox-side{display:none}}@media (max-width: 860px){.inbox,.inbox.no-profile{grid-template-columns:1fr;height:auto}.inbox-scroll{max-height:40vh}.inbox-thread{max-height:50vh}.msg{max-width:92%}}.patient-result-page{min-height:100vh;padding:clamp(12px,3vw,28px);background:linear-gradient(145deg,#eff6ff,#f8fafc 45%,#fff4ec);display:grid;place-items:center}.patient-result-card{width:min(1100px,100%);min-height:min(900px,calc(100vh - 48px));padding:clamp(18px,3vw,30px);border-radius:16px;background:#fff;box-shadow:0 10px 30px #0f172a1f}.patient-result-heading{display:flex;gap:13px;align-items:center;color:#0f4c81;margin-bottom:20px;padding-bottom:16px;border-bottom:1px solid #e2e8f0}.patient-result-logo{width:56px;height:56px;object-fit:contain;flex:0 0 56px}.patient-result-heading h1{margin:0;font-size:clamp(1.15rem,3.5vw,1.4rem)}.patient-result-heading p{margin:4px 0 0;color:#64748b;line-height:1.45}.patient-result-loading{display:flex;align-items:center;gap:8px;color:#475569}.patient-result-loading svg{animation:patient-result-spin 1s linear infinite}.patient-result-error{margin:16px 0;color:#b91c1c;font-weight:600}.patient-result-actions{display:flex;align-items:center;gap:9px;flex-wrap:wrap;margin-bottom:13px}.patient-result-actions .btn{display:inline-flex;align-items:center;gap:8px;text-decoration:none}.patient-result-download{color:#0f4c81!important;border-color:#0f4c81!important}.patient-result-mobile-note,.patient-result-mobile-pdf{display:none}.patient-result-pdf{display:block;width:100%;height:min(760px,calc(100vh - 210px));min-height:480px;border:1px solid #cbd5e1;border-radius:8px}.patient-result-zalo{display:flex;align-items:center;gap:14px;margin-top:16px;padding:14px 16px;border:1px solid #e2e8f0;border-radius:10px;background:#f8fafc}.patient-result-zalo-qr{flex:0 0 96px;width:96px;height:96px;border-radius:6px;background:#fff;padding:4px;border:1px solid #e2e8f0}.patient-result-zalo p{margin:0;color:#334155;font-size:13px;line-height:1.5}@keyframes patient-result-spin{to{transform:rotate(360deg)}}@media (max-width: 640px){.patient-result-page{padding:0;display:block}.patient-result-card{min-height:100vh;border-radius:0;padding:20px 18px;box-shadow:none}.patient-result-logo{width:48px;height:48px;flex-basis:48px}.patient-result-actions{align-items:stretch;flex-direction:column}.patient-result-actions .btn{justify-content:center;min-height:45px}.patient-result-mobile-note{display:block;color:#64748b;font-size:12px;line-height:1.5;margin:0 0 12px}.patient-result-mobile-pdf{display:block;min-height:260px;border:1px solid #cbd5e1;border-radius:10px;overflow:hidden;background:#e2e8f0}.patient-result-mobile-pages canvas{display:block;max-width:100%;margin:0 auto 10px;background:#fff;box-shadow:0 1px 3px #0f172a2e}.patient-result-mobile-loading{display:flex;justify-content:center;align-items:center;gap:8px;min-height:260px;margin:0;color:#475569;font-size:13px}.patient-result-mobile-loading svg{animation:patient-result-spin 1s linear infinite}.patient-result-pdf{display:none}.patient-result-zalo{flex-direction:column;text-align:center}}.msgc{display:grid;grid-template-columns:minmax(0,1fr) 340px;gap:14px;align-items:start}.msgc-bulk{display:flex;justify-content:space-between;align-items:center;gap:10px;flex-wrap:wrap;padding-bottom:12px;margin-bottom:12px;border-bottom:1px solid var(--line);font-size:13px}.msgc-list{max-height:640px;overflow:auto}.msgc-row{display:grid;gap:10px;align-items:center;padding:11px 4px;cursor:pointer;min-width:0;border-bottom:1px solid var(--line);grid-template-columns:22px minmax(130px,.9fr) 92px minmax(120px,.7fr) minmax(150px,1.3fr) 88px 120px}.msgc-row:hover,.msgc-row.active{background:#fff7f2}.msgc-row input{width:16px;height:16px;accent-color:var(--brand)}.msgc-person b{display:block;font-size:13px}.msgc-person small,.msgc-preview,.msgc-subject,.msgc-time{display:block;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.msgc-person small,.msgc-preview,.msgc-time{color:var(--muted);font-size:12px}.msgc-subject{font-size:12px;font-weight:600}.msgc-row .badge{text-align:center}.msgc-detail{position:sticky;top:14px;margin-top:0}.msgc-meta{display:grid;grid-template-columns:110px minmax(0,1fr);gap:7px;font-size:13px;margin-bottom:14px}.msgc-meta span{color:var(--muted)}.msgc-meta b{overflow-wrap:anywhere}.msgc-body{background:var(--bg);border:1px solid var(--line);border-radius:9px;padding:12px;font-size:13px;line-height:1.6;white-space:pre-wrap;overflow-wrap:anywhere;max-height:280px;overflow:auto}.msgc-actions{display:flex;gap:8px;flex-wrap:wrap;margin-top:12px}.msgc-actions .btn{flex:1 1 120px}.btn.danger{background:var(--danger);color:#fff;border:none}.btn.danger:hover{background:#b91c1c}.msgc-history-title{font-size:12px;letter-spacing:.06em;color:var(--muted);margin:18px 0 8px}.msgc-timeline{border-left:2px solid var(--line);margin-left:5px;padding-left:12px}.msgc-event{font-size:12px;color:var(--muted);padding-bottom:12px}.msgc-event b{display:block;color:var(--ink);font-size:13px}@media (max-width: 1100px){.msgc{grid-template-columns:1fr}.msgc-detail{position:static}}@media (max-width: 760px){.msgc-row{grid-template-columns:22px minmax(0,1fr) 88px 88px}.msgc-row .msgc-preview,.msgc-row .msgc-time,.msgc-row .msgc-subject{display:none}.msgc-actions .btn{flex:1 1 100%}}.rd-stat{box-sizing:border-box;min-width:145px;padding:10px 12px;border:1px solid var(--line);border-radius:9px;background:#fff;color:var(--ink);font:inherit;text-align:left}.rd-stat-clickable{cursor:pointer}.rd-stat-clickable:hover{border-color:#f59b73;background:#fffaf7}.rd-stat-clickable.active{border-color:var(--brand);box-shadow:0 0 0 2px #ee56201f}.danger-text{color:var(--danger)}.rd-channel-states{display:grid;grid-template-columns:repeat(2,minmax(88px,max-content));gap:4px}.rd-channel-states .badge{display:flex;align-items:center;justify-content:space-between;gap:6px;min-width:0;overflow:hidden}.rd-channel-states button.badge{width:100%;border:0;font-family:inherit;cursor:pointer}.rd-channel-states button.badge:hover{filter:brightness(.97);box-shadow:inset 0 0 0 1px #0f172a14}.rd-channel-states .badge b{font-size:11px;white-space:nowrap}.rd-channel-states .badge small{font-size:10px;font-weight:600;white-space:nowrap}.rd-filters{display:flex;gap:10px;flex-wrap:wrap;align-items:flex-end}.rd-search-field{flex:0 1 320px}.rd-search-field input{box-sizing:border-box;width:100%}.rd-list-head{display:flex;gap:10px;align-items:center;justify-content:space-between;flex-wrap:wrap}.rd-bulk-actions{display:grid;grid-template-columns:auto repeat(2,190px);gap:8px;align-items:center}.rd-bulk-label{color:var(--muted);font-size:11px;font-weight:700;letter-spacing:.04em;text-transform:uppercase;margin-right:2px}.rd-bulk-actions>.btn,.rd-bulk-actions>.rd-action-menu>summary{box-sizing:border-box;justify-content:center;width:100%;min-height:36px}.rd-row-actions{display:grid;grid-template-columns:minmax(118px,1fr) 72px;align-items:center;gap:5px;width:200px;min-width:200px}.rd-primary-action{box-sizing:border-box;width:100%;min-height:36px;padding-inline:10px;white-space:nowrap}.rd-cta-hint{grid-column:1 / -1;color:var(--muted);font-size:11px;white-space:nowrap}.rd-action-menu{position:relative}.rd-action-menu>summary{display:flex;align-items:center;justify-content:center;gap:6px;cursor:pointer;list-style:none;white-space:nowrap}.rd-action-menu>summary::-webkit-details-marker{display:none}.rd-action-menu[open]>summary span{transform:rotate(180deg)}.rd-action-menu.disabled{opacity:.55;pointer-events:none}.rd-action-menu-popover{position:absolute;z-index:30;top:calc(100% + 6px);right:0;width:250px;padding:6px;border:1px solid var(--line);border-radius:10px;background:#fff;box-shadow:0 12px 30px #0f172a29}.rd-action-menu-popover button{display:flex;flex-direction:column;align-items:flex-start;gap:2px;width:100%;padding:9px 10px;border:0;border-radius:7px;background:transparent;color:var(--ink);font:inherit;text-align:left;white-space:normal;overflow-wrap:anywhere;cursor:pointer}.rd-action-menu-popover button:hover:not(:disabled){background:#fff7f2}.rd-action-menu-popover button:disabled{cursor:not-allowed;opacity:.5}.rd-action-menu-popover b{font-size:13px}.rd-action-menu-popover small{color:var(--muted);font-size:11px;line-height:1.35}.rd-action-menu-divider{height:1px;margin:5px 4px;background:var(--line)}.rd-row-menu,.rd-row-menu>summary{box-sizing:border-box;width:100%}.rd-row-menu .rd-action-menu-popover{position:fixed;right:auto;overflow-y:auto;box-shadow:0 12px 30px #0f172a2e}.rd-selected-actions{display:flex;gap:10px;align-items:center;flex-wrap:wrap;margin-bottom:12px}.btn.chan-zalo{background:#eaf2ff;color:#0068ff;border:1px solid #0068ff}.btn.chan-zalo:hover:not(:disabled){background:#d9e9ff}.btn.chan-sms{background:#eafbf1;color:#0f9d58;border:1px solid #0f9d58}.btn.chan-sms:hover:not(:disabled){background:#d7f5e3}.btn.chan-paid{background:#fff7e6;color:#b45309;border:1px solid #b45309}.btn.chan-paid:hover:not(:disabled){background:#ffedc2}.btn.chan-util{background:#f3f4f6;color:var(--slate);border:1px solid var(--line)}.btn.chan-util:hover:not(:disabled){background:#e5e7eb}@media (max-width: 760px){.rd-filters .field{flex:1 1 200px}.rd-filters .field input,.rd-filters .field select{box-sizing:border-box;width:100%}.rd-list-head{align-items:stretch}.rd-list-head>h3{width:100%}.rd-bulk-actions{display:grid;grid-template-columns:minmax(0,1fr) minmax(0,1fr);width:100%}.rd-bulk-label{grid-column:1 / -1}.rd-bulk-actions>.btn,.rd-bulk-actions>.rd-action-menu>summary{box-sizing:border-box;justify-content:center;width:100%;min-height:42px}.rd-action-menu-popover{box-sizing:border-box;width:min(250px,calc(100vw - 56px))}.rd-row-actions{width:180px;min-width:180px}.rd-row-actions .rd-cta,.rd-row-actions .rd-cta>.btn,.rd-row-menu,.rd-row-menu>summary,.rd-row-menu .rd-action-menu-popover{box-sizing:border-box;width:100%}.rd-row-menu>summary{justify-content:center;min-height:40px}.rd-cta-hint{white-space:normal;line-height:1.35}.rd-selected-actions{align-items:stretch}.rd-selected-actions .hint{flex-basis:100%}.rd-selected-actions .btn{flex:1 1 160px;min-height:42px}}@media (max-width: 430px){.rd-filters .field{flex-basis:100%}.rd-filters>.btn{flex:1 1 calc(50% - 5px);min-height:42px}.rd-bulk-actions{grid-template-columns:1fr}.rd-bulk-label{grid-column:auto}.rd-action-menu-popover{width:min(250px,calc(100vw - 44px))}}.zalo-tabs{display:flex;gap:4px;overflow-x:auto;border-bottom:1px solid var(--line);margin:0 -18px;padding:0 18px}.zalo-tab{background:none;border:0;border-bottom:2px solid transparent;padding:10px 14px;font:inherit;font-size:14px;color:var(--muted);cursor:pointer;white-space:nowrap}.zalo-tab:hover{color:var(--ink)}.zalo-tab.active{color:var(--brand);border-bottom-color:var(--brand);font-weight:600}.zalo-stats{display:grid;grid-template-columns:repeat(auto-fit,minmax(190px,1fr));gap:14px;margin-top:14px}.zalo-stat{padding:14px 16px}.zalo-stat-value{font-size:26px;font-weight:700;line-height:1.25;margin:2px 0}.zalo-stat .hint.up{color:var(--ok)}.zalo-stat .hint.down{color:var(--danger)}.zalo-overview-grid{display:grid;grid-template-columns:minmax(0,1.6fr) minmax(280px,1fr);gap:14px;margin-top:14px}@media (max-width: 1000px){.zalo-overview-grid{grid-template-columns:1fr}}.zalo-activity{display:flex;justify-content:space-between;gap:12px;padding:9px 0;border-top:1px solid var(--line)}.zalo-activity:first-of-type{border-top:0}.kv-table{width:100%;border-collapse:collapse}.kv-table td{padding:7px 0;border-bottom:1px solid var(--line);vertical-align:top;font-size:13px}.kv-table tr:last-child td{border-bottom:0}.kv-table td:first-child{width:46%}.zbs-campaign-grid{display:grid;grid-template-columns:minmax(320px,1fr) minmax(0,1.35fr);gap:14px;margin-top:14px}@media (max-width: 1100px){.zbs-campaign-grid{grid-template-columns:1fr}}.zbs-filter-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(150px,1fr));gap:10px}.zbs-check{display:flex;align-items:center;gap:8px;font-size:13px;color:var(--muted)}.zbs-channel{display:flex;gap:10px;align-items:flex-start;padding:10px 12px;margin-top:8px;border:1px solid var(--line);border-radius:8px;cursor:pointer}.zbs-channel:has(input:checked){border-color:var(--brand);background:#fff7f3}.ok-text{color:var(--ok)}.err-text{color:var(--danger)}.inbox-assign{height:28px;font-size:12px;border:1px solid var(--line);border-radius:6px;padding:0 6px;background:#fff}.inbox-bulk{display:flex;align-items:center;gap:8px;flex-wrap:wrap;padding:8px 12px;background:#fff7f3;border-bottom:1px solid var(--line);font-size:13px}.inbox-bulk select{height:28px;font-size:12px;border:1px solid var(--line);border-radius:6px;background:#fff}.inbox-pick{flex-shrink:0;margin-right:2px;align-self:center}.inbox-item{position:relative}.inbox-row-assign{position:absolute;right:10px;bottom:8px;z-index:2;max-width:140px;height:22px;font-size:11px;display:none;border:1px solid var(--line);border-radius:6px;background:#fff;color:var(--muted);box-shadow:0 1px 4px #0f172a1f}.inbox-item:hover .inbox-row-assign,.inbox-item.on .inbox-row-assign,.inbox-row-assign:focus{display:block}@media (hover: none){.inbox-row-assign{display:block}}.assign-log{margin-top:8px}.assign-log-row{display:flex;gap:8px;padding:6px 0;border-top:1px solid var(--line);font-size:12px}.assign-log-row:first-child{border-top:0}.inbox-tabs-here{font-size:13px;font-weight:700;color:var(--ink);padding:7px 10px 7px 0;margin-right:4px;white-space:nowrap;flex:0 0 auto}.ident-tabs{display:flex;align-items:center;gap:4px;margin-top:12px;border-bottom:1px solid var(--line)}.ident-grid{display:grid;grid-template-columns:minmax(260px,1fr) minmax(0,1.9fr);gap:14px;margin-top:14px;align-items:start}@media (max-width: 900px){.ident-grid{grid-template-columns:1fr}}.ident-list{max-height:70vh;overflow-y:auto;padding:6px}.ident-thread{max-height:40vh;overflow-y:auto;display:flex;flex-direction:column;gap:8px;padding-right:4px}.ident-cand{margin:0;display:flex;gap:10px;justify-content:space-between;align-items:center;flex-wrap:wrap}.patient-result-invalid{text-align:center;padding:8px 0 4px}.patient-result-help{color:var(--muted);font-size:14px;line-height:1.7;margin:8px 0 14px}.patient-result-back{display:inline-flex}.inbox-compose{border-top:1px solid var(--line);padding:10px 12px;background:#fff}.inbox-compose textarea{width:100%;box-sizing:border-box;min-height:62px;resize:vertical;border:1px solid var(--line);border-radius:9px;padding:9px 11px;font:inherit;font-size:14px}.inbox-compose textarea:disabled{background:var(--bg);color:var(--muted)}.inbox-compose-foot{display:flex;align-items:center;justify-content:space-between;gap:10px;margin-top:8px}.modal-box.modal-wide{max-width:900px;width:calc(100vw - 48px)}.identify-confirm{display:flex;gap:12px;align-items:center;justify-content:space-between;flex-wrap:wrap;margin-top:12px;padding:12px 14px;border-radius:9px;background:#fff7f3;border:1px solid #f8c9b4}tr.row-on>td{background:#fff7f3}.demo-body{display:grid;gap:12px}.demo-seed{display:flex;gap:10px;align-items:flex-end;flex-wrap:wrap}.demo-seed .ds-field{flex:1 1 280px}.demo-seed .ds-field input{width:100%}.demo-note{font-size:12px;line-height:1.55;margin:0}.demo-runs{display:grid;gap:9px;margin-top:4px}.demo-runs h3{margin:0;font-size:12px;text-transform:uppercase;letter-spacing:.04em;color:var(--ds-muted)}.demo-run{display:flex;align-items:center;justify-content:space-between;gap:14px;flex-wrap:wrap;border:1px solid var(--ds-line);border-radius:10px;padding:11px 13px;background:#fff}.demo-run.cleaned{background:#fbfcfc;opacity:.75}.demo-run-main{display:grid;gap:3px;min-width:0}.demo-run-main b{color:var(--ds-navy);font-size:13px}.demo-run-clean{display:flex;gap:8px;align-items:center;flex-wrap:wrap}.demo-run-clean input{border:1px solid var(--ds-line);border-radius:8px;height:34px;padding:0 10px;font:inherit;font-size:12px;min-width:230px}@media (max-width: 700px){.demo-run-clean,.demo-run-clean input{width:100%;min-width:0}}.modal-box.action-dialog{max-width:540px;width:calc(100vw - 48px);max-height:90vh;display:flex;flex-direction:column;overflow:hidden}.action-dialog-head{display:flex;justify-content:space-between;align-items:flex-start;gap:14px;border-bottom:1px solid var(--ds-line);padding-bottom:12px;margin-bottom:12px;flex:none}.action-dialog-head h2{margin:0;font-size:17px;color:var(--ds-navy)}.action-dialog-head p{margin:4px 0 0;color:var(--ds-muted);font-size:13px;line-height:1.5}.action-dialog-body{display:grid;gap:13px;overflow-y:auto;flex:1;min-height:0;padding:2px}.action-field{display:grid;gap:5px}.action-field>label{font-size:12px;font-weight:700;color:var(--ds-muted);display:flex;align-items:center;gap:8px}.action-field>label em{font-style:normal;font-size:11px;font-weight:700;color:var(--ds-orange);background:#fff2eb;border-radius:999px;padding:2px 8px}.action-field input,.action-field select,.action-field textarea{border:1px solid var(--ds-line);border-radius:8px;padding:9px 11px;font:inherit;font-size:13px;color:var(--ds-navy);background:#fff;width:100%}.action-field textarea{resize:vertical}.action-field input:focus,.action-field select:focus,.action-field textarea:focus{outline:0;border-color:var(--ds-orange);box-shadow:0 0 0 3px #ed6b2d14}.action-hint{color:var(--ds-muted);font-size:11px;line-height:1.5}.action-choice{display:grid;gap:7px}.action-choice label{display:grid;grid-template-columns:auto minmax(0,1fr);align-items:start;gap:10px;border:1px solid var(--ds-line);border-radius:9px;padding:10px 12px;cursor:pointer;background:#fff}.action-choice label>input{margin:2px 0 0}.action-choice label>span{min-width:0}.action-choice label.on{border-color:var(--ds-orange);background:#fff7f2}.action-choice b{display:block;font-size:13px;color:var(--ds-navy);font-weight:600}.action-choice small{display:block;color:var(--ds-muted);font-size:12px;margin-top:2px}.action-dialog-actions{display:flex;gap:8px;align-items:center;border-top:1px solid var(--ds-line);padding-top:12px;margin-top:12px;flex:none}:root{--ds-navy: #183b56;--ds-navy-2: #244f6d;--ds-orange: #ed6b2d;--ds-orange-2: #f58a4e;--ds-teal: #218c87;--ds-green: #2f855a;--ds-red: #c94b45;--ds-amber: #b7791f;--ds-line: #dce5e9;--ds-soft: #edf4f6;--ds-muted: #71838e;--ds-shadow: 0 8px 25px rgba(24, 59, 86, .08);--ds-radius: 13px}.ds-page{max-width:1600px;margin:0 auto;display:grid;gap:14px}.ds-page-head{display:flex;justify-content:space-between;align-items:flex-start;gap:16px;flex-wrap:wrap}.ds-page-head h1{margin:0 0 5px;font-size:25px;color:var(--ds-navy);letter-spacing:-.02em}.ds-page-head p{margin:0;color:var(--ds-muted);font-size:13px;max-width:76ch}.ds-head-actions{display:flex;gap:8px;flex-wrap:wrap;align-items:center}.ds-eyebrow{font-size:11px;font-weight:800;letter-spacing:.08em;text-transform:uppercase;color:var(--ds-orange)}.ds-card{background:#fff;border:1px solid var(--ds-line);border-radius:var(--ds-radius);box-shadow:var(--ds-shadow);min-width:0}.ds-card-head{min-height:52px;padding:12px 16px;border-bottom:1px solid var(--ds-line);display:flex;justify-content:space-between;align-items:center;gap:10px;flex-wrap:wrap}.ds-card-head h2{font-size:14px;margin:0;color:var(--ds-navy);display:flex;align-items:center;gap:8px}.ds-card-head small{font-size:12px;color:var(--ds-muted)}.ds-card-body{padding:16px}.ds-card-body.flush{padding:0}.ds-grid{display:grid;gap:14px}.ds-two{grid-template-columns:repeat(2,minmax(0,1fr))}.ds-three{grid-template-columns:repeat(3,minmax(0,1fr))}.ds-four{grid-template-columns:repeat(4,minmax(0,1fr))}.ds-kpi{background:#fff;border:1px solid var(--ds-line);border-radius:var(--ds-radius);padding:16px;box-shadow:var(--ds-shadow);min-width:0}.ds-kpi-top{display:flex;justify-content:space-between;gap:8px;align-items:center}.ds-kpi small{color:var(--ds-muted);font-size:11px;text-transform:uppercase;font-weight:700;letter-spacing:.04em}.ds-kpi .ds-bubble{width:30px;height:30px;border-radius:9px;background:#fff2eb;color:var(--ds-orange);display:grid;place-items:center;flex:none}.ds-kpi b{display:block;font-size:26px;color:var(--ds-navy);margin:8px 0 4px;line-height:1.1}.ds-kpi em{font-style:normal;font-size:12px;color:var(--ds-muted)}.ds-kpi.warn{border-color:#f0d6bc;background:#fffaf4}.ds-kpi.warn .ds-bubble{background:#fff3dc;color:var(--ds-amber)}.ds-kpi.crit{border-color:#efc7c4;background:#fef6f5}.ds-kpi.crit .ds-bubble{background:#fdeceb;color:var(--ds-red)}.ds-kpi.crit b{color:var(--ds-red)}.ds-kpi.ok .ds-bubble{background:#e8f6ee;color:var(--ds-green)}.ds-pill{display:inline-flex;align-items:center;gap:5px;border-radius:99px;padding:4px 9px;background:var(--ds-soft);color:var(--ds-navy-2);font-size:12px;font-weight:700;white-space:nowrap}.ds-pill:before{content:"";width:6px;height:6px;background:currentColor;border-radius:50%;flex:none}.ds-pill.ok{background:#e8f6ee;color:var(--ds-green)}.ds-pill.warn{background:#fff7df;color:var(--ds-amber)}.ds-pill.crit{background:#fdeceb;color:var(--ds-red)}.ds-pill.info{background:#e8f2fb;color:#2b6cb0}.ds-pill.orange{background:#fff0e8;color:#b95021}.ds-pill.plain:before{display:none}.ds-tabs{display:flex;gap:6px;flex-wrap:wrap;padding:10px 12px}.ds-tabs button{border:1px solid var(--ds-line);background:#fff;border-radius:999px;padding:7px 14px;font:inherit;font-size:13px;cursor:pointer;display:inline-flex;align-items:center;gap:7px;color:var(--ds-navy-2)}.ds-tabs button:hover{border-color:#b9cbd4}.ds-tabs button.on{border-color:var(--ds-orange);background:#fff2eb;color:#b95021;font-weight:700}.ds-tabs em{font-style:normal;font-size:11px;background:var(--ds-soft);border-radius:999px;padding:1px 7px;font-weight:700}.ds-tabs button.on em{background:#f9d3bd;color:#8b3d17}.ds-tabs em.crit{background:#fdeceb;color:var(--ds-red)}.ds-tabs em.warn{background:#fff7df;color:var(--ds-amber)}.ds-toolbar{padding:12px 14px;border-bottom:1px solid var(--ds-line);display:flex;gap:10px;flex-wrap:wrap;align-items:flex-end}.ds-toolbar:last-child{border-bottom:0}.ds-field{display:grid;gap:5px;min-width:0}.ds-field>label{font-size:11px;font-weight:700;color:var(--ds-muted);text-transform:uppercase;letter-spacing:.04em}.ds-field select,.ds-field input{border:1px solid var(--ds-line);border-radius:8px;background:#fff;color:inherit;font:inherit;font-size:13px;height:36px;padding:0 10px}.ds-field select:focus,.ds-field input:focus{outline:0;border-color:var(--ds-orange);box-shadow:0 0 0 3px #ed6b2d14}.ds-check{display:inline-flex;align-items:center;gap:7px;font-size:13px;color:var(--ds-navy-2);border:1px solid var(--ds-line);border-radius:999px;padding:7px 14px;background:#fff;cursor:pointer}.ds-check.on{border-color:var(--ds-orange);background:#fff2eb;color:#b95021;font-weight:700}.ds-table-wrap{overflow-x:auto;-webkit-overflow-scrolling:touch}.ds-table{width:100%;border-collapse:collapse}.ds-table th,.ds-table td{text-align:left;padding:10px 14px;border-bottom:1px solid var(--ds-line);font-size:13px;vertical-align:middle}.ds-table th{color:var(--ds-muted);font-weight:700;font-size:11px;text-transform:uppercase;letter-spacing:.04em;white-space:nowrap}.ds-table tbody tr:last-child td{border-bottom:0}.ds-table tbody tr.clickable{cursor:pointer}.ds-table tbody tr.clickable:hover{background:#fbfcfc}.ds-table tbody tr.on{background:#fff7f1}.ds-table tbody tr.warn{background:#fffaf4}.ds-table tbody tr.crit{background:#fef6f5}.ds-table tfoot td{font-weight:700;color:var(--ds-navy);border-top:1px solid var(--ds-line)}.ds-num{font-variant-numeric:tabular-nums}.ds-name{font-weight:700;color:var(--ds-navy)}.ds-sub{display:block;color:var(--ds-muted);font-size:12px;margin-top:3px}.ds-meter{height:7px;background:#edf1f3;border-radius:9px;overflow:hidden;min-width:60px}.ds-meter i{display:block;height:100%;background:linear-gradient(90deg,var(--ds-orange-2),var(--ds-orange));border-radius:9px}.ds-meter.ok i{background:linear-gradient(90deg,#48a877,var(--ds-green))}.ds-meter.warn i{background:linear-gradient(90deg,#d9a441,var(--ds-amber))}.ds-meter.crit i{background:linear-gradient(90deg,#dd7b76,var(--ds-red))}.ds-metric-row{display:grid;grid-template-columns:minmax(90px,140px) 1fr auto;gap:12px;align-items:center;font-size:13px}.ds-alert{display:flex;gap:10px;align-items:flex-start;border:1px solid var(--ds-line);background:#fff;border-radius:10px;padding:12px 14px;font-size:13px;line-height:1.55}.ds-alert svg{flex:none;margin-top:1px}.ds-alert.info{border-color:#cfe0ee;background:#f3f8fc;color:#2b5878}.ds-alert.warn{border-color:#f0d6bc;background:#fff8ef;color:#8b5625}.ds-alert.crit{border-color:#efc7c4;background:#fdf4f3;color:#8f3a35}.ds-alert.ok{border-color:#bfe3cd;background:#f1faf4;color:#226744}.ds-empty{padding:44px 20px;text-align:center;color:var(--ds-muted);font-size:13px;display:grid;gap:6px;justify-items:center}.ds-empty h3{margin:6px 0 0;color:var(--ds-navy);font-size:15px}.ds-empty p{margin:0;max-width:46ch}.ds-loading{padding:24px 16px;color:var(--ds-muted);font-size:13px}.ds-avatar{width:38px;height:38px;border-radius:50%;display:grid;place-items:center;background:#f7c9ae;color:#793918;font-weight:800;flex:none;text-transform:uppercase}.ds-avatar.lg{width:58px;height:58px;font-size:22px}.ds-avatar.slate{background:#dbe5ea;color:var(--ds-navy-2)}.ds-chan{width:24px;height:24px;border-radius:7px;display:inline-grid;place-items:center;color:#fff;font-size:10px;font-weight:800;flex:none;background:var(--ds-navy-2)}.ds-chan.zalo{background:#0878e8}.ds-chan.sms{background:var(--ds-orange)}.ds-chan.call{background:var(--ds-green)}.ds-chan.web{background:var(--ds-teal)}.ds-kv{display:grid;gap:2px}.ds-kv>div{display:grid;grid-template-columns:minmax(96px,132px) 1fr;gap:10px;padding:9px 0;border-bottom:1px solid var(--ds-line);align-items:baseline}.ds-kv>div:last-child{border-bottom:0}.ds-kv dt,.ds-kv>div>span:first-child{color:var(--ds-muted);font-size:12px}.ds-kv dd,.ds-kv b{margin:0;font-weight:600;overflow-wrap:anywhere}@media (max-width: 1200px){.ds-four{grid-template-columns:repeat(2,minmax(0,1fr))}}@media (max-width: 900px){.ds-two,.ds-three,.ds-four{grid-template-columns:1fr}.ds-page-head{flex-direction:column;align-items:stretch}.ds-page-head h1{font-size:21px}.ds-head-actions{width:100%}.ds-metric-row{grid-template-columns:1fr auto}.ds-metric-row .ds-meter{grid-column:1 / -1}}.ds-pager{display:flex;flex-wrap:wrap;gap:10px;align-items:center;justify-content:space-between;padding:11px 14px;border-top:1px solid var(--ds-line);font-size:12px;color:var(--ds-muted)}.ds-pager em{font-style:normal;color:var(--ds-red);font-weight:700}.ds-pager>div{display:flex;align-items:center;gap:10px}.duplicate-layout{display:grid;grid-template-columns:minmax(300px,380px) 1fr;gap:14px;align-items:start}.duplicate-queue{display:flex;flex-direction:column;max-height:78vh}.duplicate-rows{overflow:auto}.duplicate-row{display:grid;gap:7px;width:100%;text-align:left;background:#fff;border:0;border-bottom:1px solid var(--ds-line);padding:13px 14px;color:inherit;font:inherit;cursor:pointer}.duplicate-row:last-child{border-bottom:0}.duplicate-row:hover{background:#fbfcfc}.duplicate-row.on{background:#fff7f1;box-shadow:inset 3px 0 0 var(--ds-orange)}.duplicate-row-top{display:flex;align-items:center;justify-content:space-between;gap:12px}.duplicate-row-top b{color:var(--ds-navy);font-size:13px}.duplicate-row-codes{display:flex;align-items:center;gap:6px;flex-wrap:wrap;font-family:ui-monospace,SFMono-Regular,Menlo,monospace;font-size:11px;color:var(--ds-navy-2)}.duplicate-row-codes span[aria-hidden]{color:#94a3b8}.duplicate-row-signals{display:flex;gap:5px;flex-wrap:wrap}.duplicate-row-signals .ds-pill{font-size:11px;padding:3px 8px}.duplicate-score{display:inline-flex;align-items:center;justify-content:center;min-width:52px;border-radius:999px;padding:4px 9px;background:var(--ds-soft);color:var(--ds-navy-2);font-weight:800;font-size:12px;font-variant-numeric:tabular-nums}.duplicate-score.warn{background:#fff7df;color:var(--ds-amber)}.duplicate-score.crit{background:#fdeceb;color:var(--ds-red)}.duplicate-score.hero{font-size:19px;min-width:76px;padding:9px 14px}.duplicate-detail .ds-card-head h2{flex-direction:column;align-items:flex-start;gap:3px;font-size:17px}.duplicate-detail .ds-card-body{display:grid;gap:14px}.person-compare{display:grid;grid-template-columns:1fr 42px 1fr;align-items:stretch;gap:10px}.compare-vs{align-self:center;text-align:center;color:#94a3b8;font-size:11px;font-weight:800}.person-card{border:1px solid var(--ds-line);border-radius:12px;padding:16px;background:#fbfcfc;min-width:0}.person-card-head{display:flex;align-items:center;gap:11px;margin-bottom:14px}.person-card-head b{display:block;color:var(--ds-navy);font-size:14px}.person-card .ds-kv>div{grid-template-columns:minmax(78px,92px) 1fr;padding:8px 0}.person-card .ds-kv b{font-size:12px}.person-card-codes{display:grid;gap:3px;font-family:ui-monospace,SFMono-Regular,Menlo,monospace}.person-card-codes em{font-style:normal;color:var(--ds-navy-2);opacity:.7;font-family:system-ui,sans-serif;margin-right:5px}.signal-box{border:1px solid var(--ds-line);border-radius:12px;padding:15px;display:grid;gap:11px}.signal-head{display:flex;align-items:center;justify-content:space-between;gap:10px}.signal-head b{color:var(--ds-navy);font-size:13px}.signal-box p{margin:0;font-size:13px}.signal-box strong{color:var(--ds-orange)}.duplicate-actions{display:flex;gap:8px;flex-wrap:wrap}.duplicate-actions .btn{display:inline-flex;align-items:center;gap:7px}.duplicate-note{margin:0;font-size:12px;line-height:1.55}.merge-panel{border:1px solid var(--ds-line);border-radius:12px;padding:15px;background:#fbfcfc;display:grid;gap:11px}.merge-direction{display:flex;align-items:center;gap:10px;flex-wrap:wrap}.merge-direction label{display:flex;align-items:center;gap:7px;border:1px solid var(--ds-line);border-radius:8px;padding:8px 12px;background:#fff;cursor:pointer;font-size:13px}.merge-direction label.on{border-color:var(--ds-orange);background:#fff2eb}.merge-direction label small{color:var(--ds-muted);font-size:11px}.merge-flow{display:flex;align-items:center;gap:8px;flex-wrap:wrap;font-size:13px}.merge-flow strong{color:var(--ds-orange)}.merge-flow em{font-style:normal}.merge-preview{width:100%;border-collapse:collapse;background:#fff}.merge-preview th,.merge-preview td{text-align:left;padding:8px 10px;border-bottom:1px solid var(--ds-line);font-size:13px}.merge-preview th{color:var(--ds-muted);font-weight:700;font-size:11px;text-transform:uppercase;letter-spacing:.04em}.merge-preview td:nth-child(2),.merge-preview td:nth-child(3),.merge-preview th:nth-child(2),.merge-preview th:nth-child(3){width:110px}.merge-warning{display:flex;gap:8px;align-items:flex-start;background:#fff8ef;border:1px solid #f0d6bc;color:#8b5625;border-radius:9px;padding:10px 12px;font-size:13px}@media (max-width: 1100px){.duplicate-layout{grid-template-columns:1fr}.duplicate-queue{max-height:340px}}@media (max-width: 900px){.person-compare{grid-template-columns:1fr}.compare-vs{padding:2px}.merge-direction{flex-direction:column;align-items:stretch}}.modal-box.merge-history-modal{max-width:1000px;width:calc(100vw - 48px);max-height:92vh;display:flex;flex-direction:column;overflow:hidden}.merge-history-bar{border-bottom:0;padding:0 0 12px}.merge-history-bar .inbox-search{flex:1 1 240px}.merge-history-bar select{border:1px solid var(--ds-line);border-radius:8px;height:36px;padding:0 10px;font:inherit;font-size:13px;background:#fff}.merge-history-body{overflow-y:auto;flex:1;min-height:0;border:1px solid var(--ds-line);border-radius:11px}.merge-history-actions{white-space:nowrap;text-align:right}.merge-history-note{margin-top:12px;flex:none;font-size:12px}.duplicate-queue .ds-toolbar{gap:8px}.duplicate-queue .ds-toolbar select{border:1px solid var(--ds-line);border-radius:8px;height:34px;padding:0 9px;font:inherit;font-size:12px;background:#fff;width:100%}.c360-page .panel{background:#fff;border:1px solid var(--ds-line);border-radius:var(--ds-radius);box-shadow:var(--ds-shadow);padding:16px;margin:0;min-width:0;overflow-wrap:anywhere}.c360-page .panel h3{margin:0;font-size:14px;color:var(--ds-navy)}.c360-search-box{display:flex;align-items:center;gap:8px;border:1px solid var(--ds-line);border-radius:10px;padding:5px 6px 5px 11px;min-width:420px;background:#fff}.c360-search-box:focus-within{border-color:var(--ds-orange);box-shadow:0 0 0 3px #ed6b2d14}.c360-search-box input{border:0;outline:0;flex:1;min-width:0;font:inherit;font-size:13px}.c360-search-box svg{color:var(--ds-muted);flex:none}.c360-results button{width:100%;border:0;border-bottom:1px solid var(--ds-line);background:#fff;padding:11px 14px;display:grid;grid-template-columns:auto 1fr auto;gap:12px;align-items:center;text-align:left;font:inherit;cursor:pointer}.c360-results button:last-child{border-bottom:0}.c360-results button:hover,.c360-results button.on{background:#fff7f1}.c360-results b{color:var(--ds-navy);font-size:13px}.c360-results .ds-avatar{width:32px;height:32px;font-size:12px}.c360-split{display:grid;grid-template-columns:minmax(0,1.55fr) minmax(300px,.75fr);gap:14px;align-items:start}.c360-main,.c360-rail{display:grid;gap:14px;align-content:start;min-width:0}.c360-profile-head{align-items:flex-start}.c360-profile{display:flex;align-items:center;gap:14px;min-width:0}.c360-profile h2{margin:0 0 3px;font-size:20px;color:var(--ds-navy)}.c360-profile p{margin:0 0 7px;color:var(--ds-muted);font-size:12px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;max-width:340px}.c360-profile-pills{display:flex;gap:6px;flex-wrap:wrap}.c360-info-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:14px 18px}.c360-info-2{grid-template-columns:repeat(2,minmax(0,1fr))}.c360-info{min-width:0}.c360-info label{display:block;color:var(--ds-muted);font-size:11px;text-transform:uppercase;letter-spacing:.04em;font-weight:700;margin-bottom:5px}.c360-info b{font-size:13px;color:var(--ds-navy);overflow-wrap:anywhere}.c360-info small{display:block;color:var(--ds-muted);font-size:11px;margin-top:4px;line-height:1.5}.c360-tabs{display:flex;flex-wrap:wrap;gap:2px;border-bottom:1px solid var(--ds-line);padding:2px 12px}.c360-tabs button{border:0;background:none;padding:12px 10px;font:inherit;font-size:13px;color:var(--ds-muted);cursor:pointer;border-bottom:2px solid transparent;white-space:nowrap}.c360-tabs button.on{color:var(--ds-orange);border-bottom-color:var(--ds-orange);font-weight:700}.c360-subsection{margin-top:16px;padding-top:14px;border-top:1px solid var(--ds-line)}.c360-subsection h4,.c360-title-actions h4{margin:0 0 8px;font-size:13px;color:var(--ds-navy);display:flex;align-items:center;gap:7px}.c360-title-actions h4{margin:0}.c360-note{font-size:12px;line-height:1.55;margin:10px 0 0}.c360-care>:first-child{margin-top:0}.c360-consent-tab .panel{border:0!important;box-shadow:none!important;padding:0!important}.c360-consent-pills{display:flex;gap:6px;flex-wrap:wrap}.c360-next{border-left:4px solid var(--ds-orange)}.c360-next h3{margin:0 0 9px;font-size:17px;color:var(--ds-navy)}.c360-next-empty{color:var(--ds-muted)!important}.c360-next-meta{display:flex;align-items:center;gap:8px;flex-wrap:wrap;margin-bottom:8px;font-size:13px;color:var(--ds-navy-2)}.c360-next p{margin:0;font-size:13px;line-height:1.55}.c360-attention{display:grid;gap:8px;margin-top:13px}.c360-attention .ds-alert{padding:9px 11px;font-size:12px}.c360-rail-note{font-size:12px}.c360-stepper{margin-bottom:14px}.c360-step{display:grid;grid-template-columns:14px 1fr;gap:9px;align-items:baseline}.c360-step b{color:var(--ds-navy);font-size:14px}.c360-step small{grid-column:2;color:var(--ds-muted);font-size:12px}.c360-step-dot{width:10px;height:10px;border-radius:50%;background:var(--ds-line)}.c360-step.current .c360-step-dot{background:var(--ds-orange);box-shadow:0 0 0 3px #fff2eb}.c360-waiting{margin-top:12px;border-left:3px solid #94a3b8;background:#f8fafc;border-radius:0 9px 9px 0;padding:10px 13px;display:grid;gap:3px}.c360-waiting.overdue{border-left-color:var(--ds-orange);background:#fff7f1}.c360-waiting b{color:var(--ds-navy);font-size:13px}.c360-waiting span,.c360-waiting small{color:var(--ds-muted);font-size:12px}.c360-kv{display:grid}.c360-kv>div{display:grid;grid-template-columns:minmax(88px,132px) minmax(0,1fr) minmax(0,auto);gap:10px;padding:10px 0;border-bottom:1px solid var(--ds-line);align-items:center}.c360-kv>div:last-child{border-bottom:0}.c360-kv span,.c360-kv small{color:var(--ds-muted);font-size:12px;min-width:0;overflow-wrap:anywhere}.c360-reveal{margin-left:8px;border:1px solid var(--ds-line);background:#fff;border-radius:7px;padding:2px 8px;font:inherit;font-size:11px;font-weight:700;color:var(--ds-muted);cursor:pointer;display:inline-flex;align-items:center;gap:4px}.c360-reveal:hover:not(:disabled){background:#fff2eb;color:var(--ds-orange);border-color:#f6c6a8}.c360-reveal:disabled{opacity:.6;cursor:default}.c360-section-title{display:flex;align-items:center;gap:8px;margin-bottom:12px;color:var(--ds-navy)}.c360-section-title svg{color:var(--ds-orange);flex:none}.c360-section-title h3{margin:0;font-size:13px;color:var(--ds-navy)}.c360-list{display:grid}.c360-list-row{display:flex;align-items:center;justify-content:space-between;gap:16px;padding:11px 0;border-bottom:1px solid var(--ds-line);flex-wrap:wrap;min-width:0}.c360-list-row:last-child{border-bottom:0}.c360-list-row>div{display:flex;flex-direction:column;gap:4px;min-width:0;align-items:flex-start}.c360-list-row>div:last-child:not(:only-child){text-align:right;align-items:flex-end;flex:none}.c360-list-row b{color:var(--ds-navy);font-size:13px}.c360-list-row span,.c360-list-row small{color:var(--ds-muted);font-size:12px}.c360-list-row strong{font-size:12px;color:var(--ds-navy-2)}.c360-list p{margin:0;font-size:13px}.c360-tags{flex-direction:row!important;align-items:center!important}.c360-tags em{font-style:normal;font-size:11px;border-radius:999px;padding:3px 8px;background:var(--ds-soft);color:var(--ds-navy-2);font-weight:700}.c360-timeline article{display:grid;grid-template-columns:16px 1fr;gap:10px;padding:0 0 16px}.c360-timeline article:last-child{padding-bottom:0}.c360-timeline article>div:last-child{border-bottom:1px solid var(--ds-line);padding-bottom:14px;min-width:0}.c360-timeline article:last-child>div:last-child{border-bottom:0;padding-bottom:0}.c360-timeline-head{display:flex;justify-content:space-between;gap:12px;flex-wrap:wrap}.c360-timeline-head b{color:var(--ds-navy);font-size:13px}.c360-timeline-head span{color:var(--ds-muted);font-size:11px}.c360-timeline p{margin:6px 0;color:#374151;white-space:pre-wrap;font-size:13px;line-height:1.55;overflow-wrap:anywhere}.c360-timeline small{color:var(--ds-muted);font-size:11px}.c360-dot{width:9px;height:9px;border-radius:50%;background:var(--ds-orange);margin-top:5px}.c360-consent-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(226px,1fr));gap:14px;margin-top:14px}.c360-consent-grid section{border:1px solid var(--ds-line);border-radius:10px;padding:13px}.c360-consent-grid h4{margin:0 0 9px;font-size:12px;text-transform:uppercase;letter-spacing:.04em;color:var(--ds-muted)}.c360-consent-row{display:flex;align-items:center;justify-content:space-between;gap:10px;padding:9px 0;border-bottom:1px solid var(--ds-line);flex-wrap:wrap}.c360-consent-row:last-child{border-bottom:0}.c360-consent-row>div:first-child{display:flex;flex-direction:column;gap:2px;min-width:0}.c360-consent-row small{color:var(--ds-muted);font-size:12px}.c360-consent-actions{display:flex;align-items:center;gap:6px}.c360-consent-actions select{border:1px solid var(--ds-line);border-radius:7px;background:#fff;padding:6px;font:inherit;font-size:12px}.c360-eligibility{display:flex;gap:9px;align-items:flex-start;margin-top:12px;padding:11px 13px;border-radius:9px;font-size:12px}.c360-eligibility>div{display:flex;flex-direction:column;gap:3px}.c360-eligibility.ok{background:#f1faf4;color:#226744;border:1px solid #bfe3cd}.c360-eligibility.blocked{background:#fff8ef;color:#8b5625;border:1px solid #f0d6bc}.c360-picker{display:grid;grid-template-columns:auto minmax(0,1fr) auto;align-items:center;gap:8px}.c360-picker>svg{color:var(--ds-muted)}.c360-picker input{width:100%;border:1px solid var(--ds-line);border-radius:8px;padding:8px 10px;font:inherit;font-size:13px;color:var(--ds-navy);background:#fff}.c360-picker input:focus{outline:0;border-color:var(--ds-orange);box-shadow:0 0 0 3px #ed6b2d14}.c360-picker .btn{white-space:nowrap}.c360-picker-results{max-height:240px;overflow:auto;border:1px solid var(--ds-line);border-radius:9px}.c360-picker-results button{width:100%;text-align:left;border:0;border-bottom:1px solid var(--ds-line);background:#fff;padding:10px 12px;font:inherit;font-size:13px;cursor:pointer;display:grid;grid-template-columns:auto minmax(0,1fr) auto;align-items:center;gap:10px}.c360-picker-results button:last-child{border-bottom:0}.c360-picker-results button:hover:not(:disabled),.c360-picker-results button.on{background:#fff7f1}.c360-picker-results button:disabled{cursor:not-allowed;opacity:.55}.c360-picker-results button>svg{color:var(--ds-muted)}.c360-picker-results button>span{display:grid;gap:2px;min-width:0}.c360-picker-results b{color:var(--ds-navy)}.c360-picker-results small{color:var(--ds-muted);font-size:11px}.c360-picker-results em{font-style:normal;font-size:11px;font-weight:700;color:var(--ds-muted);background:#f1f5f9;border-radius:999px;padding:2px 8px;white-space:nowrap}.c360-picker-empty{display:grid;gap:4px;border:1px dashed var(--ds-line);border-radius:9px;padding:12px;font-size:13px;color:var(--ds-muted);background:#fbfcfc}.c360-picker-empty b{color:var(--ds-navy)}.c360-selected{border:1px solid #f6c6a8;background:#fff2eb;border-radius:9px;padding:10px 12px;font-size:13px;display:flex;align-items:center;justify-content:space-between;gap:10px}.c360-selected .icon-btn{border-color:#f6c6a8;background:#fff;padding:4px}.c360-rel-field{display:grid;gap:5px;font-size:12px;font-weight:700;color:var(--ds-muted)}.c360-rel-field>label{font-size:12px;font-weight:700;color:var(--ds-muted)}.c360-rel-field small{font-weight:400}.c360-rel-field select{border:1px solid var(--ds-line);border-radius:8px;padding:8px 10px;font:inherit;font-size:13px;font-weight:400;color:var(--ds-navy);background:#fff}.c360-rel-form{display:grid;gap:10px;border-top:1px solid var(--ds-line);padding-top:12px}.c360-rel-check{display:flex;align-items:center;gap:8px;font-size:13px;color:var(--ds-navy)}.c360-rel-check input{margin:0}.c360-rel-actions{display:flex;justify-content:flex-end;gap:9px}.c360-modal-head{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-bottom:14px}.c360-modal-head h3{margin:0;font-size:15px;color:var(--ds-navy)}.c360-rel-modal{display:grid;gap:12px}@media (max-width: 1200px){.c360-split{grid-template-columns:1fr}.c360-info-grid{grid-template-columns:repeat(2,minmax(0,1fr))}}@media (max-width: 900px){.c360-search-box{min-width:0;width:100%}.c360-consent-grid{grid-template-columns:1fr}.c360-kv>div{grid-template-columns:110px 1fr}.c360-kv small{grid-column:2}.c360-info-grid,.c360-info-2{grid-template-columns:1fr}.c360-profile{align-items:flex-start}.c360-profile p{max-width:none;white-space:normal}.c360-timeline-head{flex-direction:column;gap:3px}.c360-consent-row{align-items:flex-start;flex-direction:column}.c360-consent-actions{width:100%;justify-content:space-between}.c360-list-row{flex-direction:column;align-items:flex-start;gap:6px}.c360-list-row>div:last-child:not(:only-child){text-align:left;align-items:flex-start}}.leads-page .leads-search{flex:1 1 320px}.leads-search-box{display:flex;align-items:center;gap:8px;border:1px solid var(--ds-line);border-radius:8px;background:#fff;height:36px;padding:0 8px 0 10px}.leads-search-box svg{flex:none;color:var(--ds-muted)}.leads-search-box input{flex:1;min-width:0;border:0;outline:0;font:inherit;font-size:13px;background:transparent;color:inherit}.leads-search-box:focus-within{border-color:var(--ds-orange);box-shadow:0 0 0 3px #ed6b2d14}.leads-person{display:flex;align-items:center;gap:10px}.leads-person .ds-sub{max-width:190px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.integration-health{padding:24px;max-width:1400px;margin:0 auto}.integration-health__header{display:flex;justify-content:space-between;gap:20px;align-items:flex-start;margin-bottom:20px}.integration-health__header h1{margin:0 0 6px}.integration-health__header p{margin:0;color:#667085}.integration-health__actions{display:flex;gap:8px;flex-wrap:wrap}.integration-health button{border:1px solid #d0d5dd;background:#fff;border-radius:8px;padding:8px 12px;cursor:pointer}.integration-health button.primary{background:#101828;color:#fff;border-color:#101828}.integration-health button:disabled{opacity:.5;cursor:not-allowed}.integration-health__error{padding:12px 14px;border:1px solid #fda29b;border-radius:8px;margin-bottom:16px}.integration-health__cards{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:12px;margin-bottom:20px}.integration-health__card{border:1px solid #eaecf0;border-radius:10px;padding:14px;background:#fff}.integration-health__card span{display:block;color:#667085;font-size:13px;margin-bottom:6px}.integration-health__card strong{font-size:24px}.integration-health__card strong.mono{font-size:12px;word-break:break-all}.integration-health__section{border:1px solid #eaecf0;border-radius:10px;background:#fff;overflow:hidden}.integration-health__section h2{margin:0;padding:16px;border-bottom:1px solid #eaecf0;font-size:17px}.integration-health__empty{padding:20px;color:#667085}.integration-health__table-wrap{overflow:auto}.integration-health__table{width:100%;border-collapse:collapse;font-size:13px}.integration-health__table th,.integration-health__table td{text-align:left;padding:10px 12px;border-bottom:1px solid #f2f4f7;vertical-align:top}.integration-health__table th{white-space:nowrap;color:#475467;background:#f9fafb}.integration-health .mono{font-family:ui-monospace,SFMono-Regular,Menlo,monospace}@media (max-width:900px){.integration-health__header{flex-direction:column}.integration-health__cards{grid-template-columns:repeat(2,minmax(0,1fr))}}@media (max-width:560px){.integration-health{padding:14px}.integration-health__cards{grid-template-columns:1fr}}.mywork-page{display:grid;gap:12px;max-width:1600px;margin:0 auto}.mywork-x{border:0;background:none;color:inherit;cursor:pointer;margin-left:auto;display:flex;padding:2px}.mywork-range{display:flex;align-items:center;gap:8px;flex-wrap:wrap;background:#fff;border:1px solid var(--ds-line);border-radius:11px;padding:10px 13px}.mywork-range>svg{color:var(--ds-orange);flex:none}.mywork-range button{border:1px solid var(--ds-line);background:#fff;border-radius:999px;padding:6px 13px;font:inherit;font-size:13px;cursor:pointer;color:var(--ds-navy-2)}.mywork-range button.on{border-color:var(--ds-orange);background:#fff2eb;color:#b95021;font-weight:700}.mywork-range>span{margin-left:auto;color:var(--ds-muted);font-size:12px}.mywork-range b{color:var(--ds-navy)}.mywork-dates{display:flex;gap:14px;align-items:flex-end;flex-wrap:wrap;background:#fff;border:1px solid var(--ds-line);border-radius:11px;padding:12px 13px}.mywork-dates label{display:grid;gap:5px;font-size:12px;color:var(--ds-muted);font-weight:700}.mywork-dates input{border:1px solid var(--ds-line);border-radius:8px;height:36px;padding:0 10px;font:inherit;font-size:13px}.mywork-dates-err{color:var(--ds-red);font-size:12px}.mywork-summary{display:grid;grid-template-columns:repeat(4,1fr);gap:10px}.mywork-summary article{background:#fff;border:1px solid var(--ds-line);border-radius:11px;padding:13px 15px;display:grid;gap:3px}.mywork-summary b{font-size:26px;color:var(--ds-navy);line-height:1.1;font-variant-numeric:tabular-nums}.mywork-summary span{color:var(--ds-muted);font-size:12px}.mywork-summary article.crit{border-color:#efc7c4;background:#fef6f5}.mywork-summary article.crit b{color:var(--ds-red)}.mywork-summary article.ok b{color:var(--ds-green)}.mywork-tabs{display:flex;flex-wrap:wrap;gap:2px;background:#fff;border:1px solid var(--ds-line);border-radius:11px;padding:2px 10px}.mywork-tabs button{border:0;background:none;padding:11px 10px;font:inherit;font-size:13px;color:var(--ds-muted);cursor:pointer;display:inline-flex;align-items:center;gap:6px;border-bottom:2px solid transparent;white-space:nowrap}.mywork-tabs button.on{color:var(--ds-orange);border-bottom-color:var(--ds-orange);font-weight:700}.mywork-tabs i{font-style:normal;background:var(--ds-soft);border-radius:8px;padding:1px 7px;font-size:11px;font-weight:700}.mywork-tabs i.crit{background:#fdeceb;color:var(--ds-red)}.mywork-filters,.mywork-advanced{display:flex;gap:9px;flex-wrap:wrap;align-items:center;background:#fff;border:1px solid var(--ds-line);border-radius:11px;padding:11px 13px}.mywork-filters .inbox-search{flex:1 1 240px}.mywork-filters select,.mywork-advanced select{border:1px solid var(--ds-line);border-radius:8px;height:36px;padding:0 10px;font:inherit;font-size:13px;background:#fff;color:inherit}.mywork-filters .btn.on{border-color:var(--ds-orange);background:#fff2eb;color:#b95021}.mywork-advanced{background:#fbfcfc}.mywork-advanced label{display:grid;gap:5px;font-size:12px;color:var(--ds-muted);font-weight:700}.mywork-table td{vertical-align:top}.mywork-table td:first-child{min-width:170px}.mywork-row-actions{white-space:nowrap;display:flex;gap:5px;justify-content:flex-end}.mywork-link{border:0;background:none;padding:0;font:inherit;font-weight:700;color:var(--ds-orange);cursor:pointer;text-align:left}.mywork-link:hover{text-decoration:underline}.modal-box.mywork-modal{max-width:1040px;width:calc(100vw - 48px);max-height:92vh;display:flex;flex-direction:column;overflow:hidden}.modal-box.mywork-create{max-width:640px;width:calc(100vw - 48px);max-height:92vh;display:flex;flex-direction:column;overflow:hidden}.mywork-modal-head{display:flex;justify-content:space-between;align-items:flex-start;gap:16px;border-bottom:1px solid var(--ds-line);padding-bottom:13px;margin-bottom:14px;flex:none}.mywork-modal-head small{color:var(--ds-muted);font-size:11px;text-transform:uppercase;letter-spacing:.05em;font-weight:700}.mywork-modal-head h2{margin:4px 0 3px;font-size:19px;color:var(--ds-navy)}.mywork-modal-head p{margin:0;color:var(--ds-muted);font-size:13px}.mywork-modal-grid{display:grid;grid-template-columns:minmax(0,1.5fr) minmax(0,.85fr);gap:16px;overflow-y:auto;flex:1;min-height:0}.mywork-modal-grid>main{display:grid;gap:14px;align-content:start;min-width:0}.mywork-section{border:1px solid var(--ds-line);border-radius:11px;padding:14px}.mywork-section h3{margin:0 0 11px;font-size:13px;color:var(--ds-navy);display:flex;align-items:center;gap:8px}.mywork-section h3 em,.mywork-note em,.mywork-fields label em{font-style:normal;font-size:11px;font-weight:700;color:var(--ds-orange);background:#fff2eb;border-radius:999px;padding:2px 8px;justify-self:start}.mywork-fields{display:grid;grid-template-columns:repeat(auto-fit,minmax(190px,1fr));gap:11px}.mywork-fields label,.mywork-note{display:grid;gap:5px;font-size:12px;color:var(--ds-muted);font-weight:700}.mywork-fields input,.mywork-fields select,.mywork-note input,.mywork-note textarea{border:1px solid var(--ds-line);border-radius:8px;padding:8px 10px;font:inherit;font-size:13px;color:var(--ds-navy);background:#fff;font-weight:400}.mywork-fields input:focus,.mywork-fields select:focus,.mywork-note input:focus,.mywork-note textarea:focus{outline:0;border-color:var(--ds-orange);box-shadow:0 0 0 3px #ed6b2d14}.mywork-note{margin-top:11px}.mywork-note textarea{resize:vertical}.mywork-hint{margin:9px 0 0;color:var(--ds-muted);font-size:12px;line-height:1.55}.mywork-sla{margin-top:11px;border-radius:9px;padding:9px 11px;font-size:12px;background:var(--ds-soft);color:var(--ds-navy-2)}.mywork-sla.breached{background:#fdeceb;color:#8f3a35}.mywork-sla.approaching{background:#fff8ef;color:#8b5625}.mywork-sla.within{background:#f1faf4;color:#226744}.mywork-sla em{display:block;font-style:normal;margin-top:4px;opacity:.85}.mywork-outcomes{display:flex;gap:6px;flex-wrap:wrap}.mywork-outcomes button{border:1px solid var(--ds-line);background:#fff;border-radius:999px;padding:6px 12px;font:inherit;font-size:12px;cursor:pointer;color:var(--ds-navy-2)}.mywork-outcomes button.on{border-color:var(--ds-orange);background:#fff2eb;color:#b95021;font-weight:700}.mywork-modal-side{border:1px solid var(--ds-line);border-radius:11px;padding:14px;background:#fbfcfc;align-content:start;display:grid;gap:10px;min-width:0}.mywork-modal-side h3{margin:0;font-size:11px;text-transform:uppercase;letter-spacing:.05em;color:var(--ds-muted)}.mywork-modal-side h2{margin:0;font-size:15px;color:var(--ds-navy)}.mywork-modal-side .ds-avatar{margin:0}.mywork-modal-side .ds-kv>div{grid-template-columns:minmax(84px,96px) 1fr;padding:7px 0}.mywork-modal-side .ds-kv b{font-size:12px;overflow-wrap:break-word}.mywork-rules{margin:0;padding:0;list-style:none;display:grid;gap:6px;font-size:12px}.mywork-rules li{display:flex;align-items:center;gap:8px;color:var(--ds-muted)}.mywork-rules li:before{content:"";width:14px;height:14px;border-radius:50%;border:2px solid var(--ds-line);flex:none}.mywork-rules li.ok{color:var(--ds-green)}.mywork-rules li.ok:before{background:var(--ds-green);border-color:var(--ds-green)}.mywork-modal-actions{display:flex;gap:8px;align-items:center;flex-wrap:wrap;flex:none;border-top:1px solid var(--ds-line);padding-top:13px;margin-top:14px}.mywork-actions-gap{flex:1}.btn.danger-text{color:var(--ds-red);border-color:#efc7c4}.btn.danger-text:hover:not(:disabled){background:#fdeceb}.mywork-create-body{display:grid;gap:12px;overflow-y:auto;flex:1;min-height:0}.mywork-picker-search{width:100%}.mywork-picker-results{border:1px solid var(--ds-line);border-radius:9px;max-height:210px;overflow-y:auto}.mywork-picker-results button{display:grid;gap:3px;width:100%;text-align:left;border:0;border-bottom:1px solid var(--ds-line);background:#fff;padding:10px 12px;font:inherit;cursor:pointer}.mywork-picker-results button:last-child{border-bottom:0}.mywork-picker-results button:hover{background:#fff7f2}.mywork-picker-results b{font-size:13px;color:var(--ds-navy)}.mywork-picked{display:flex;align-items:center;justify-content:space-between;gap:12px;border:1px solid #f6c6a8;background:#fff2eb;border-radius:9px;padding:10px 12px}.mywork-picked b{color:var(--ds-navy);font-size:13px}@media (max-width: 1100px){.mywork-modal-grid{grid-template-columns:1fr}}@media (max-width: 900px){.mywork-summary{grid-template-columns:repeat(2,1fr)}.mywork-range>span{margin-left:0;width:100%}.mywork-filters .inbox-search{flex:1 1 100%}.mywork-modal-actions .mywork-actions-gap{display:none}}.cinbox-page{display:grid;gap:12px;max-width:1600px;margin:0 auto}.cinbox-alerts{display:grid;grid-template-columns:repeat(3,1fr);gap:10px}.cinbox-alert-card{display:flex;align-items:center;gap:10px;background:#fff;border:1px solid var(--ds-line);border-radius:11px;padding:12px}.cinbox-alert-card>span{display:grid;place-items:center;width:34px;height:34px;border-radius:9px;background:var(--ds-soft);color:var(--ds-navy-2);font-weight:800;flex:none;font-variant-numeric:tabular-nums}.cinbox-alert-card>svg{color:var(--ds-muted);flex:none}.cinbox-alert-card b,.cinbox-alert-card small{display:block}.cinbox-alert-card b{font-size:13px;color:var(--ds-navy)}.cinbox-alert-card small{color:var(--ds-muted);margin-top:2px;font-size:12px}.cinbox-alert-card.warn{border-color:#f0d6bc;background:#fffaf4}.cinbox-alert-card.warn>span{background:#fff3dc;color:var(--ds-amber)}.cinbox-alert-card.warn>svg{color:var(--ds-amber)}.cinbox-alert-card.crit{border-color:#efc7c4;background:#fef6f5}.cinbox-alert-card.crit>span{background:#fdeceb;color:var(--ds-red)}.cinbox-alert-card.crit>svg{color:var(--ds-red)}.cinbox-shell{display:grid;grid-template-columns:320px minmax(420px,1fr) 330px;height:calc(100vh - 250px);min-height:620px;background:#fff;border:1px solid var(--ds-line);border-radius:12px;box-shadow:var(--ds-shadow);overflow:hidden}.cinbox-queue{border-right:1px solid var(--ds-line);display:flex;flex-direction:column;min-height:0}.cinbox-search{display:flex;align-items:center;gap:8px;margin:10px;padding:8px 10px;background:#f4f7f8;border-radius:8px;flex:none}.cinbox-search svg{color:var(--ds-muted);flex:none}.cinbox-search input{border:0;outline:0;background:transparent;width:100%;font:inherit;font-size:13px}.cinbox-search button{border:0;background:none;color:var(--ds-muted);cursor:pointer;display:flex;padding:2px}.cinbox-search button:hover:not(:disabled){color:var(--ds-orange)}.cinbox-channels{display:flex;gap:5px;overflow-x:auto;padding:0 10px 8px;flex:none}.cinbox-channels button{white-space:nowrap;border:1px solid var(--ds-line);background:#fff;border-radius:7px;padding:5px 9px;font:inherit;font-size:12px;cursor:pointer;color:var(--ds-navy-2)}.cinbox-channels button.on{background:var(--ds-navy);color:#fff;border-color:var(--ds-navy)}.cinbox-tabs{display:flex;flex-wrap:wrap;column-gap:2px;border-top:1px solid var(--ds-line);border-bottom:1px solid var(--ds-line);padding:2px 8px;flex:none}.cinbox-tabs button{border:0;background:none;padding:9px 6px;font:inherit;font-size:12px;color:var(--ds-muted);cursor:pointer;white-space:nowrap;display:inline-flex;align-items:center;gap:5px;border-bottom:2px solid transparent}.cinbox-tabs button.on{color:var(--ds-orange);border-bottom-color:var(--ds-orange);font-weight:700}.cinbox-tabs b{background:var(--ds-soft);border-radius:8px;padding:1px 6px;font-size:11px}.cinbox-tabs b.crit{background:#fdeceb;color:var(--ds-red)}.cinbox-tabs b.warn{background:#fff7df;color:var(--ds-amber)}.cinbox-people{overflow-y:auto;flex:1;min-height:0}.cinbox-people>button{display:grid;grid-template-columns:38px minmax(0,1fr) auto;gap:10px;width:100%;border:0;border-bottom:1px solid #edf0f2;background:#fff;text-align:left;padding:12px;cursor:pointer;font:inherit}.cinbox-people>button:hover{background:#fbfcfc}.cinbox-people>button.on{background:#fff7f2;box-shadow:inset 3px 0 0 var(--ds-orange)}.cinbox-people b,.cinbox-people em,.cinbox-people small{display:block;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.cinbox-people b{font-size:13px;color:var(--ds-navy)}.cinbox-people em{font-style:normal;color:#60707d;margin:4px 0;font-size:12px}.cinbox-people small{color:var(--ds-muted);font-size:12px}.cinbox-people time{font-size:11px;color:var(--ds-muted);text-align:right;white-space:nowrap}.cinbox-people time i{display:block;margin:5px 0 0 auto;width:9px;height:9px;border-radius:50%;background:var(--ds-red)}.cinbox-people time i.warn{background:var(--ds-amber)}.cinbox-chat{display:flex;flex-direction:column;min-width:0;min-height:0}.cinbox-chat>header{display:flex;align-items:center;gap:10px;padding:11px 14px;border-bottom:1px solid var(--ds-line);flex:none;flex-wrap:wrap}.cinbox-chat>header>div:nth-child(2){flex:1 1 190px;min-width:160px}.cinbox-chat>header h2{font-size:14px;margin:0;color:var(--ds-navy)}.cinbox-chat>header p{color:var(--ds-muted);margin:3px 0 0;font-size:12px}.cinbox-chat-actions{display:flex;gap:6px;flex-wrap:wrap}.cinbox-filter{display:flex;gap:16px;overflow-x:auto;border-bottom:1px solid var(--ds-line);padding:9px 14px;color:var(--ds-muted);font-size:12px;white-space:nowrap;flex:none}.cinbox-filter b{color:var(--ds-orange)}.cinbox-policy{display:flex;justify-content:space-between;align-items:flex-start;gap:12px;margin:10px 13px 0;padding:10px 12px;border-radius:9px;flex:none;border:1px solid #edcda9;background:#fff8ef;color:#825425}.cinbox-policy.blocked{border-color:#efc7c4;background:#fff1f0;color:#9e3c37}.cinbox-policy.ok{border-color:#bfe3cd;background:#f1faf4;color:#226744}.cinbox-policy b{font-size:13px}.cinbox-policy p{font-size:12px;margin:3px 0 0;line-height:1.5}.cinbox-policy code{font-size:11px;opacity:.8}.cinbox-timeline{flex:1;overflow-y:auto;background:#fafcfc;padding:14px 18px;min-height:0}.cinbox-day{text-align:center;color:var(--ds-muted);font-size:11px;margin:6px 0 14px}.cinbox-timeline article{display:grid;grid-template-columns:28px minmax(0,1fr);gap:9px;margin-bottom:14px}.cinbox-timeline article.outbound{grid-template-columns:minmax(0,1fr) 28px}.cinbox-timeline article.outbound .cinbox-event-icon{grid-column:2;grid-row:1}.cinbox-timeline article.outbound>div{grid-row:1;justify-self:end;background:#fff0e8}.cinbox-timeline article>div{max-width:78%;background:#edf3f5;border-radius:11px;padding:10px 12px}.cinbox-timeline article p{margin:0;line-height:1.5;font-size:13px;white-space:pre-wrap;overflow-wrap:anywhere}.cinbox-timeline article small{display:block;color:var(--ds-muted);margin-top:5px;font-size:11px}.cinbox-event-icon{display:grid;place-items:center;width:27px;height:27px;border-radius:8px;color:#fff;font-size:9px;font-weight:800;flex:none}.cinbox-event-icon.inbound{background:#0878e8}.cinbox-event-icon.outbound{background:#e56838}.cinbox-chat>footer{border-top:1px solid var(--ds-line);background:#fff;flex:none}.cinbox-send-tabs{display:flex;align-items:center;gap:14px;padding:8px 13px;font-size:12px;flex-wrap:wrap}.cinbox-send-tabs>button{border:0;background:none;padding:4px 0;color:var(--ds-muted);font:inherit;font-weight:700;cursor:pointer;border-bottom:2px solid transparent}.cinbox-send-tabs>button.on{color:#0878e8;border-bottom-color:#0878e8}.cinbox-send-tabs>button:disabled{cursor:not-allowed;opacity:.45}.cinbox-send-tabs em{margin-left:auto;font-style:normal;font-weight:700}.cinbox-send-tabs em.ok{color:var(--ds-green)}.cinbox-send-tabs em.blocked{color:var(--ds-red)}.cinbox-compose{display:flex;gap:8px;padding:0 13px 10px}.cinbox-compose textarea{flex:1;min-height:58px;border:1px solid var(--ds-line);border-radius:9px;padding:9px 11px;resize:none;font:inherit;font-size:13px}.cinbox-compose textarea:focus{outline:0;border-color:var(--ds-orange);box-shadow:0 0 0 3px #ed6b2d14}.cinbox-compose textarea:disabled{background:#f8fafc}.cinbox-compose>div{display:flex;flex-direction:column;gap:6px}.cinbox-fallback{display:flex;align-items:center;gap:6px;flex-wrap:wrap;padding:8px 13px;background:#fff8ef;border-top:1px solid #f1ddc5;font-size:12px;color:#825425}.cinbox-fallback button{display:inline-flex;align-items:center;gap:4px;border:1px solid #e3c9ae;background:#fff;border-radius:6px;padding:5px 8px;font:inherit;font-size:12px;cursor:pointer}.cinbox-fallback button:disabled{opacity:.5;cursor:not-allowed}.cinbox-chat-empty{margin:auto;text-align:center;color:var(--ds-muted);padding:24px}.cinbox-chat-empty svg{width:42px;height:42px;color:#c3ced5}.cinbox-chat-empty h2{margin:10px 0 4px;font-size:16px;color:var(--ds-navy)}.cinbox-chat-empty p{margin:0;font-size:13px}.cinbox-context{border-left:1px solid var(--ds-line);overflow-y:auto;min-height:0}.cinbox-profile{text-align:center;padding:16px;border-bottom:1px solid var(--ds-line)}.cinbox-profile .ds-avatar{margin:auto}.cinbox-profile h2{font-size:15px;margin:9px 0 3px;color:var(--ds-navy)}.cinbox-profile p{color:var(--ds-muted);margin:0 0 9px;font-size:12px;overflow-wrap:anywhere}.cinbox-side{padding:13px;border-bottom:1px solid var(--ds-line)}.cinbox-side>h3{margin:0 0 10px;color:var(--ds-muted);font-size:11px;text-transform:uppercase;letter-spacing:.05em;display:flex;align-items:center;gap:6px}.cinbox-side>p{margin:0;font-size:12px;color:var(--ds-muted);line-height:1.5}.cinbox-contact{display:grid;grid-template-columns:26px minmax(0,1fr) auto;align-items:center;gap:9px;border:1px solid var(--ds-line);border-radius:8px;padding:9px;margin-bottom:7px}.cinbox-contact i{display:grid;place-items:center;width:25px;height:25px;border-radius:7px;background:#edf4fb;color:#1475c6;font-style:normal;font-weight:800;font-size:10px}.cinbox-contact b,.cinbox-contact small{display:block;overflow-wrap:anywhere}.cinbox-contact b{font-size:12px}.cinbox-contact small{color:var(--ds-muted);margin-top:2px;font-size:11px}.cinbox-contact strong{font-size:10px;color:var(--ds-muted);white-space:nowrap}.cinbox-next{border:1px solid #f0d3bc;background:#fff8f2;border-radius:9px;padding:11px}.cinbox-next b{font-size:13px;color:var(--ds-navy)}.cinbox-next p{color:#765e51;margin:5px 0 9px;font-size:12px;line-height:1.5}.cinbox-consent{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:8px;align-items:center;font-size:12px}.cinbox-consent>span{color:var(--ds-muted);overflow-wrap:anywhere}.cinbox-consent>b{text-align:right}.cinbox-consent>b.ok{color:var(--ds-green)}.cinbox-consent>b.crit{color:var(--ds-red)}.cinbox-consent>b.warn{color:var(--ds-amber)}.cinbox-attention{display:grid;gap:7px}.cinbox-attention .ds-alert{padding:9px 11px;font-size:12px}.cinbox-right-actions{display:flex;gap:7px;padding:13px;flex-wrap:wrap}@media (max-width: 1280px){.cinbox-shell{grid-template-columns:300px minmax(0,1fr);height:auto}.cinbox-queue,.cinbox-chat{max-height:74vh}.cinbox-context{grid-column:1 / -1;border-left:0;border-top:1px solid var(--ds-line);max-height:none;display:grid;grid-template-columns:repeat(auto-fit,minmax(240px,1fr));align-items:start}.cinbox-profile{grid-column:1 / -1}.cinbox-alerts{grid-template-columns:1fr}}@media (max-width: 900px){.cinbox-shell{display:block;height:auto;overflow:visible}.cinbox-queue{max-height:330px;border-right:0;border-bottom:1px solid var(--ds-line)}.cinbox-chat{min-height:620px;max-height:none}.cinbox-context{display:block}.cinbox-timeline article>div{max-width:90%}}.cinbox-owner-pick{display:grid;gap:4px;flex:none}.cinbox-owner-pick>span{font-size:11px;text-transform:uppercase;letter-spacing:.04em;color:var(--ds-muted);font-weight:700}.cinbox-owner-pick select{border:1px solid var(--ds-line);border-radius:8px;height:32px;padding:0 8px;font:inherit;font-size:12px;background:#fff;color:var(--ds-navy);max-width:170px}.cinbox-owner-pick select:focus{outline:0;border-color:var(--ds-orange);box-shadow:0 0 0 3px #ed6b2d14}.cinbox-owner-pick select:disabled{background:#f8fafc;color:var(--ds-muted)}.cinbox-owner-pick>b{font-size:13px;color:var(--ds-navy)}.team-page .team-table td:first-child{min-width:200px}.team-page .team-table th:not(:first-child):not(:nth-child(2)),.team-page .team-table td:not(:first-child):not(:nth-child(2)){width:108px}.team-agent{display:flex;align-items:center;gap:10px;min-width:0}.team-agent .ds-avatar{width:32px;height:32px;font-size:12px}.team-load{display:flex;align-items:center;gap:9px;min-width:130px}.team-load .ds-meter{flex:1}.team-load span{color:var(--ds-muted);font-size:12px;font-weight:700}.ds-card-foot{padding:11px 16px;border-top:1px solid var(--ds-line);color:var(--ds-muted);font-size:12px;line-height:1.55}.ds-muted{color:var(--ds-muted)}@media (max-width: 900px){.team-page .team-table td:first-child{min-width:160px}}.modal-box.team-assign-modal{max-width:1000px;width:calc(100vw - 48px);max-height:92vh;display:flex;flex-direction:column;overflow:hidden}.team-assign-layout{display:grid;grid-template-columns:minmax(0,1.4fr) minmax(0,1fr);gap:16px;overflow-y:auto;flex:1;min-height:0}.team-assign-layout>section{display:grid;gap:10px;align-content:start;min-width:0}.team-assign-layout>aside{display:grid;gap:12px;align-content:start;border:1px solid var(--ds-line);border-radius:11px;padding:14px;background:#fbfcfc;min-width:0}.team-assign-layout>aside h3{margin:0;font-size:11px;text-transform:uppercase;letter-spacing:.05em;color:var(--ds-muted)}.team-task-list{display:grid;gap:7px;max-height:46vh;overflow-y:auto}.team-task-list label{display:grid;grid-template-columns:auto minmax(0,1fr) auto;gap:10px;align-items:center;border:1px solid var(--ds-line);border-radius:9px;padding:10px 12px;cursor:pointer;background:#fff}.team-task-list label.on{border-color:var(--ds-orange);background:#fff7f2}.team-task-list b{display:block;font-size:13px;color:var(--ds-navy)}.team-task-list span{display:block;color:var(--ds-muted);font-size:12px;margin-top:3px;overflow-wrap:anywhere}.team-task-list em{font-style:normal}.team-owner-list{display:grid;gap:7px;max-height:34vh;overflow-y:auto}.team-owner-list label{display:grid;grid-template-columns:auto auto minmax(0,1fr);gap:10px;align-items:center;border:1px solid var(--ds-line);border-radius:9px;padding:10px;cursor:pointer;background:#fff}.team-owner-list label.on{border-color:var(--ds-orange);background:#fff7f2}.team-owner-list .ds-avatar{width:30px;height:30px;font-size:11px}.team-owner-list b{display:block;font-size:13px;color:var(--ds-navy)}.team-owner-list span{display:block;color:var(--ds-muted);font-size:12px;margin:3px 0 5px}@media (max-width: 900px){.team-assign-layout{grid-template-columns:1fr}}.perf-page .ds-head-actions{align-items:flex-end}.perf-page .ds-card-head h2{gap:9px}.perf-agent{display:flex;align-items:center;gap:10px;min-width:0}.perf-agent .ds-avatar{width:30px;height:30px;font-size:11px}.perf-table td:first-child{min-width:190px}.perf-table td:nth-child(2){width:90px}.perf-table .ds-meter{min-width:70px}.perf-stale{margin-left:8px;font-size:11px;padding:3px 8px}.perf-page .ds-empty{padding:30px 16px}@media (max-width: 900px){.perf-page .ds-head-actions{flex-direction:column;align-items:stretch}.perf-table td:first-child{min-width:150px}}.adm-page{max-width:1400px}.adm-search{position:relative;display:flex;align-items:center;flex:1 1 220px;min-width:180px}.adm-search svg{position:absolute;left:10px;color:var(--ds-muted);pointer-events:none}.adm-search input{width:100%;height:36px;padding:0 10px 0 32px;font:inherit;font-size:13px;border:1px solid var(--ds-line);border-radius:8px;background:#fff;color:inherit}.adm-search input:focus{outline:0;border-color:var(--ds-orange);box-shadow:0 0 0 3px #ed6b2d14}.adm-user{display:flex;align-items:center;gap:10px;min-width:0}.adm-user .ds-avatar{width:34px;height:34px;font-size:12px}.adm-user-id{display:grid;min-width:0}.adm-cell-select{height:32px;max-width:210px;padding:0 8px;font:inherit;font-size:13px;border:1px solid var(--ds-line);border-radius:8px;background:#fff;color:inherit}.adm-cell-select:focus{outline:0;border-color:var(--ds-orange);box-shadow:0 0 0 3px #ed6b2d14}.adm-cell-select:disabled{opacity:.55}.adm-row-actions{display:flex;gap:6px;justify-content:flex-end;white-space:nowrap}.ds-table tbody tr.adm-off td:not(.adm-keep){opacity:.6}.adm-split{display:grid;grid-template-columns:minmax(270px,330px) minmax(0,1fr);gap:14px;align-items:start}.adm-roles-card{position:sticky;top:12px}.adm-role-list{max-height:60vh;overflow-y:auto}.adm-role{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:10px;align-items:center;width:100%;text-align:left;font:inherit;cursor:pointer;padding:11px 16px;border:0;border-bottom:1px solid var(--ds-line);background:#fff}.adm-role:last-child{border-bottom:0}.adm-role:hover{background:#fbfcfc}.adm-role.on{background:#fff7f1;box-shadow:inset 3px 0 0 var(--ds-orange)}.adm-role b{display:flex;align-items:center;gap:6px;flex-wrap:wrap;font-size:13px;color:var(--ds-navy)}.adm-role>span:first-child{min-width:0}.adm-role .adm-role-sub{display:block;margin-top:3px;font-size:12px;color:var(--ds-muted);overflow-wrap:anywhere}.adm-role em{font-style:normal;text-align:right;font-size:11.5px;line-height:1.5;color:var(--ds-muted);white-space:nowrap}.adm-role.off b,.adm-role.off .adm-role-sub{opacity:.6}.adm-groups{display:grid;gap:12px}.adm-group{border:1px solid var(--ds-line);border-radius:11px;overflow:hidden}.adm-group-head{display:flex;align-items:center;gap:10px;flex-wrap:wrap;padding:9px 12px;background:#fbfcfc;border-bottom:1px solid var(--ds-line)}.adm-group-head b{font-size:13px;color:var(--ds-navy)}.adm-group-head .adm-gap{flex:1}.adm-perms{display:grid;grid-template-columns:repeat(auto-fill,minmax(228px,1fr));gap:8px;padding:12px}.adm-perm{display:grid;grid-template-columns:auto minmax(0,1fr);gap:9px;align-items:start;padding:9px 11px;border:1px solid var(--ds-line);border-radius:9px;background:#fff;cursor:pointer}.adm-perm:hover{border-color:#b9cbd4}.adm-perm.on{border-color:var(--ds-orange);background:#fff7f2}.adm-perm input{margin:2px 0 0}.adm-perm b{display:block;font-size:13px;font-weight:600;color:var(--ds-navy)}.adm-perm code{display:block;margin-top:2px;font-size:11px;color:var(--ds-muted);overflow-wrap:anywhere}.adm-perm small{display:block;margin-top:3px;font-size:11.5px;line-height:1.45;color:var(--ds-muted)}.adm-savebar{position:sticky;bottom:0;z-index:2;display:flex;align-items:center;gap:10px;flex-wrap:wrap;padding:11px 16px;border-top:1px solid var(--ds-line);background:#fff;border-radius:0 0 var(--ds-radius) var(--ds-radius)}.adm-savebar.dirty{background:#fff7f1;border-top-color:#f0d6bc}.adm-savebar .adm-gap{flex:1}.adm-form{display:flex;gap:10px;flex-wrap:wrap;align-items:flex-end}.adm-form .ds-field{flex:1 1 170px}.adm-form .ds-field input,.adm-form .ds-field select{width:100%}@media (max-width: 1000px){.adm-split{grid-template-columns:1fr}.adm-roles-card{position:static}.adm-role-list{max-height:44vh}}.ds-sub.ds-stale{color:var(--ds-amber);font-weight:600}